Account Manager

Position Summary

Successful Account Managers are service-oriented team members that meet the needs of each individual client with empathy and a sense of urgency. Account managers are responsible for ensuring the success of high-profile accounts including retention, growth, profitability, and client satisfaction. They must have a relentless approach in delivering white glove customer service, positively represent company core values, work ethic and professional attitude.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Manage a large client caseload ensuring clients’ needs are met

• Initiate and manage successful onboarding of new clients

• Negotiate agreements with clients to maximize profits

• Review client’s monthly invoices for accuracy

• Develop strong professional relationships with clients, stakeholders, leadership and team

• Monitor account status on a regular and consistent basis

• Collaborate with multiple departments to ensure client’s needs and expectations are met and exceeded

• Run ad-hoc reports per client requests

• Assist the Account Success Manager with onboarding tasks

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor’s degree in Business Management preferred or equivalent experience

• Professional individual with ability to perform independently as well as part of a team

• Willingness to learn new systems and applications

• Must have excellent communication skills both written and verbal

• Strong negotiation skills - able to develop solutions to meet both the need of the client and LINQ

• Able to proactively identify areas of improvement and act appropriately with a sense of urgency

• Ability to multi-task, work with multiple team members and manage deadlines

• High quality organizational skills; strong attention to detail

• Familiarity with CRM or Salesforce

• Reliable and self-accountable in performing job-related tasks, finishing assigned projects and meeting deadlines

• You have an entrepreneurial spirit and the ability to take initiative

• Ability to travel up to 20% for conferences, client meetings and events

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodatio