Account Manager

We are hiring for an Account Manager to join our team! This role will work closely with a team of designers to create a website and coordinate additional marketing services that your client has purchased. This is not a traditional Account Manager role where your primary goal is sales and managing client portfolios, but leading short projects (between 8-12 weeks on average) and providing an exceptional onboarding experience for our clients into WEO Media. If you are interested in joining a small but dynamic group of remote team members, we encourage you to read and and find out more!

About this Job

As an Account Manager at WEO Media, you will be responsible for serving as the primary point of contact for our dental practice clients while websites are designed, built and launched. You will be a key member of our PreLaunch team, collaborating with various departments to coordinate successful launches and deliver exceptional customer experiences.

Your role will involve overseeing projects from kickoff to website launch, managing communication between multiple teams, and handling multiple projects concurrently. You will be the key liaison between WEO Media and our clients, facilitating communication and maintaining project timelines while ensuring seamless coordination with designers.

When working with clients, an ideal candidate will understand how to problem solve, and work through ambiguity of the problem with a team. You will live in the ‘messy middle’ of figuring out problems in this role. Communication and collaboration is key, as is the ability to identify and bring up any issues early and often.

Who Will You Work With?

We have a fantastic group of people in our PreLaunch team that you will support. Your team will work closely with our Support and SEO teams, as well as collaborating across departments for our client's success.

Knowledge, Skills, & Abilities

• Project and timeline management
• Problem-solving and decision-making
• Strong communication skills and ability to build relationships with clients
• Time management and organization
• Negotiation and conflict resolution
• Ability to manage multiple projects and clients at once
• Ability to handle pressure and meet deadlines
• Ability to identify and mitigate project risks
• Ability to foster collaboration and teamwork

Education and Experience

• Associates degree or equivalent
• 2-4 years of account or project management experience
• Experience in an agency setting preferred
• Experience with ticketing and project management software
• Exposure to web design, ability to read html and css preferred

Successful candidates and team members are able to:

• Clearly communicate process, solutions and implementation specifications
• Understand content strategy as well as a basic understanding of SEO best practices
• Demonstrate organizational skills with high attention to detail
• Prioritize tasks and to ask for help when appropriate
• Function well in a high-paced and at times stressful environment
• Manage multiple competing priorities/deadlines and projects, and able to complete projects to deadline

Supervisory Responsibilities:

• None

Compensation & Benefits

More Details

Team members are required to have use of their own laptop and cell phone for work (monthly technology reimbursement given to cover the cost of wear and tear). We also offer a small home office reimbursement to purchase additional supplies needed upon hiring. For individuals needing an updated laptop or computer, we provide a 12 month no interest loan to assist with the purchase of new equipment.

Application Process
We'd love to hear from you if you meet the characteristics and experience qualifications. Please submit a cover letter along with your resume, and answer all relevant questions to help us understand why you would be a great fit for the position, and for our company.

About Us
WEO Media has over 10 years in the dental marketing space and is honored to be a 4x winner of Best of Class-Technology Award. WEO Media helps hundreds of dentists throughout North America acquire new patients, reactivate past patients, and better communicate with existing patients. We are a full service dental marketing agency and work with all dentists and specialists.
Although we play in a "big pond" of marketing agencies, WEO Media is still a small business. Our team members can often be cross-functional, covering multiple roles and continuing to develop both process and product to support our clients. There are opportunities to carve out a niche for yourself when you find what interests you!

Accommodations & Accessibility

If you have a demonstrated need for a different application process, please contact us atteam-hr@weomedia.comor call 503-922-2120 and ask for our HR Department.

Equal Opportunity Employer
WEO Media provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
WEO Media expressly prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties is absolutely not tolerated.

Sponsorship
WEO Media is not currently sponsoring work visas for this role. Authorization to work in the U.S. is required to be considered.