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SalaryPosition Summary:
The Account Executive (AE) of Guest Experience & Onboard Revenue Product Management is responsible for assisting the Director in developing and enriching the Guest Experience which includes crafting messaging making key decisions that impact the Guest Experience and ultimately protecting the overall experience The focus will be researching and executing strategic projects that have a hyper focus on improving the customer journey with attention to educating our internal partners This person will work closely with various departments Sales & Marketing Hotel Operations Public Health Revenue Guest Port Services Global Contact Centers International Teams Deployment etc to hit deadlines and ensure all guest messaging is in a positive tone in our brand voice has a focus on driving guest satisfaction and in their best interest This includes but is not limited to special projects incident handling itinerary changes and changes to revenue-driven products for our domestic and global markets
Additionally the AE will look for areas of opportunities and propose recommendations for more effective and efficient communication to guests They will focus on larger scale projects that have significant impact on the Guest Experience They will also analyze consumer data to identify actionable insights that will influence business decisions A positive can-do attitude with a resolution-focused approach while keeping the guest top-of-mind is crucial to success Lastly the AE will assist with presentations own and lead meetings and ensure all projects and initiatives are handled in a timely manner
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- while over exceeding guests’ expectations
- Strategize on how to improve email analytics related to click & open rates
- Employees will be required to perform any other job-related duties assigned by their leadership
KNOWLEDGE AND SKILLS:
- and the ability to manage multiple priorities concurrently from conception to completion and work under tight deadlines
- ideally including mastery of copywriting and expertise in editing
- Strategic decision-making and able to make fact-based recommendations
- Shows initiative and is able to develop strong working relationships with internal peers and agency partners and can get cooperation in a non-authority relationship
- Knowledge and understanding of global marketplace and consumer behavior
- Exhibit ability to interact with all departments and levels of management throughout organization and with external customers and companies
QUALIFICATION AND EDUCATION
Bachelor’s degree in Communications Marketing or related field- Execution of integrated customer communications and developing integrated communications strategies
- Brand experience and knowledge of the various systems used in our contact centers preferred Ability to think out-of-the-box and creatively brainstorm for strategic initiatives Solution focused and detail oriented with excellent knowledge of computers Internet access and the ability to navigate within a variety of software packages including Excel Word
- Power Point or related programs
- Occasional travel required
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations While performing job functions the employee is regularly required to sit stand write review and type reports compile data operate a pc communicate listen and assess information The employee may move about the office complex includes about 25% travel to other office locations including internationally and may lift push pull or move 10-15 pounds Visual requirements include distant close and color vision- and ability to adjust focus
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Nearest Major Market: Miami
