Account Associate

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Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

We’re looking for top talent! At CVS/Aetna we are expanding our team and are looking for candidates who are looking for an opportunity to become a part of a rapidly growing business segment.

The candidate we are looking for will assist our Medicare sales team by making outbound calls and receiving inbound calls to set appointments for the sales team throughout the market.

• Join one of the fastest growing Medicare organizations in the country.
• Attractive benefit package including health benefits, 401k plan, paid family leave, vacation days, paid holidays & employee discounts at CVS stores.

This is currently a hybrid position reporting to our Richmond office 3 days a week.

• Make outbound calls to members and leads to transfer or set appointments for sales team.
• Accept inbound calls to transfer or set appointments for sales team.
• Follow-up with assigned leads.
• Qualify leads to be transferred or set appointments for sales team.
• Identify, and understand customer’s needs for our sales team to offer the best solution for their needs.
• Provide exceptional customer communication that will build strong customer relationships right from the start.
• Maintain accurate conversations, notes, and customer contact in our CRM.
• Meet or exceed goals for appointments.

Required Qualifications

• Previous call center experience or customer service experience.
• Strong communication and interpersonal skills.
• Ability to actively listen and extract important information to provide the best service to our customers.
• Excellent time management skills.

Preferred Qualifications

• 2-3 years call center or customer service experience.

Education

• High School Diploma or equivalent

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.