Account And Support Assistant

• The holder of this position will be responsible for supporting the Service Maintenance Sales, Projects, and Plumbing departments with certain aspects of their various needs to keep them running smoothly.
• The candidate must be well organized, customer service oriented, highly resourceful, and able to prioritize their time in a fast-paced environment.
• This person will be the primary point of contact for small maintenance and house accounts. 
• This candidate should have advanced knowledge of Microsoft Office Suite
• The holder of this position must have exceptional communication skills, both written and oral. Written communication skills include creating, formatting, editing and/or finalizing reports, documents, and email notifications with accuracy.

• Generate and send renewal documentation to assigned maintenance and house account customers.
• Create and assign all monthly CRM journals for maintenance contract customers that renewed 90 days in the past and those renewing 90 days in the future
• Perform and log journals for ongoing customer CARE calls to assigned maintenance customers on regularly scheduled cadence
• Receive or follow up on all inquiry calls for projects or maintenance that come in through main reception
• Perform follow up CARE calls on all completed service projects
• Assign non-contract project customers as potential maintenance opportunities to appropriate Maintenance Sales Representatives
• Set up service project opportunities in CRM for Service Project Engineering Group, including customer contact information
• Initiate template letter with appropriate customer contact
• Attend regularly scheduled monthly renewal meetings
• Rebudget & retask contracts as needed
• Navigate CRM on regular basis for renewals, new projects and generating plumbing service quotes
• Helps support Maintenance Sales Team with service agreement start up packets and asset tag generation.
• High attention to detail, capable of proofing own work and work of others.
• Exceptional communication skills and ability to interact will all levels of the organization. 
• Excellent organizational skills with the ability to anticipate needs and priorities.
• Ability to work in high energy, and at times, high pressure environment while maintaining personal time management.
• Must have excellent customer service skills for both internal and external customers.
• Qualifications and Skills:
• Minimum of Associate’s degree preferred, high school diploma or equivalent required
• Must be proficient in using email, database, internet, spreadsheet, and word processing applications: specifically, Microsoft Office Suite of products.
• Time management and prioritizing skills.
• Strong analytical and problem-solving skills.
• Excellent communication skills, written and verbal.
• Excellent customer service skills.
• Salary Range:    $22 to $24 an hour
   
• Rieck Services is a Drug Free Workplace. All candidates for employment must satisfactorily pass a drug test and a background check.
• Rieck Services is an Equal Opportunity Employer .
• If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources: email HR@rieckservices.com.com or call: 937-749-0436.

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