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SalaryAbout This Role
The Access Operations Engineer ensures RAN and edge of network services perform per engineered design specifications, utilizes data analytics, and responds to network outages within prescribed timeframes. Ensures system availability and reliability and carries out duties in support of new technology deployment and network expansions.
- Operate, maintain, and proactively monitor performance of all aspects of the wireless network to ensure it is performing as designed and drive resolution when anomalies are discovered. This includes responding to outages on a 24x7 basis.
- Utilization of analytical and automation tools to seek and correct problems to provide analysis of network systems to proactively manage, support and optimize network reliability and availability.
- Engaged in nationwide support of initiatives, such as software upgrades, enterprise projects and special events.
- Supports network activities with vendors and other teams. This will require working knowledge across all vendor platforms for all legacy and emerging wireless Network Systems including all fiber and microwave backhaul.
- Supports new technology deployment, network expansion and capacity augmentation through equipment installation, commissioning, integration, and post-activation validation testing, to include remote support, call test verification and performance drive tests.
- Coordinate preparations and responses for mass outage events, to include providing alternative power sources, accessing sites using alternative means to clear access, repair site equipment, logistical coordination, and audit for related damages.
- Maintain and operate company resources such as tools, vehicle, all-terrain vehicle, and test equipment to ensure proper operation and availability.
- Asset tracking and management of fixed assets in support of Sarbanes-Oxley regulations. In addition, provides expert guidance for standards and process creation
- Salary range - $26.00-$38.99 hourly
Minimum Requirements
- Associate Degree in Electronics/Computer Science/Data Analytics or equivalent work or military experience.
- Minimum 3 of experience in related industry.
- High level of proficiency and understanding of the 4G/IMS/Core architecture, call flows, technologies, services, and implementations based upon 3GPP standards as well as legacy CDMA 1x/EVDO, VoLTE, 4G/LTE, 5G, SIP, VoLTE and Data Roaming, transport including microwave, Cell Site Routers, SIP/VoLTE translations, IP Telephony, and network diagnostic tools.
- Ability to participate in technical projects involving a diverse and/or cross-functional team.
- Understanding of data analytics, data visualization, automation and of scripting and automation knowledge.
- Demonstrate strong oral and written communications skills
- Must be capable of reporting to remote work site locations after hours to provide network support as required during planned and unplanned activities.
- Support rotating on-call duties (24x7).
- Valid driver's license and good driving record. Must establish and maintain DOT certification.
- Ability to lift up to 50 pounds unassisted and up to 100 pounds with assistance.
- Travel required as needed.
PREFERRED QUALIFICATIONS
- Related experience in computer operations, switching, and radio or data communications.
- Bachelor's Degree Electronics/Computer Science/Data Analytics.
Benefits
Associates have access to healthcare benefits (medical, dental and vision), retirement plans (a 401(k) plan with company match and a pension plan funded by the company), Paid Parental Leave (6 weeks after 6 months of employment), Basic Life Insurance (if eligibility requirements are met), Education Assistance (after 3 months of employment), paid Vacation Days (15 days accrued per year for full-time/6 days accrued per year for part-time), paid Sick/Care-Giver Days (6 days accrued per year), and seven paid national holidays and one floating holiday, among others. Short Term Disability (after 6 months of employment) and Term Disability (180 day waiting period) coverage is also available for full-time associates. Associates Scheduled to work under twenty hours per week or for a limited term are eligible for medical plans and retirement plans (a 401(k) plan with company match and a pension plan funded by the company).
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