Access Center Specialist Ii (Full-Time)

ACCESS CENTER SPECIALIST II JOB DESCRIPTION

• Nemours Children's Health is looking for customer-service oriented individuals to join its growing Access Center team. As a member of this team you will serve as a first point of contact for patients entering Nemours Healthcare System.

Principal Responsibilities:

• Receive and respond to inbound calls
• Obtain and enter accurate demographic and insurance information
• Schedule appointments according to guidelines,
• Collect patient financial responsibilities as needed
• Process phone encounters
• Document call details accurately
• Collaborate with departments' clinical and administrative teams
• Escalate urgent calls appropriately
• Timely completion of electronic requests for appointments

Requirements:

• Excellent communication and problem solving skills
• Delivery of quality customer service
• Strong computer skills and ability to navigate multiple screens while talking
• Consistently display a professional demeanor
• Maintain or exceed minimum quantitative and qualitative performance metrics
• Complete annual training

Qualifications:

• Education: High School Diploma, Associate Degree preferred
• Experience: Customer service, call center preferred
• Healthcare front desk functions (registration, scheduling, and insurance verification) a plus

Please be sure to attach your resume and complete the assessment for consideration

Access Center Specialists ensures a positive patient and family experience while providing centric scheduling/registration approach for appointments provided throughout the Delaware Valley.

Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.