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Form of workAccelera Fuel Cell Lead Service Engineer
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We are looking for a talented Fuel CellService Engineering Product Specialist to join our team specializing in Engineering for our Accelera Business Unit in Irvine, CA.
In this role, you will make an impact in the following ways:
- This dual product/customer focused position acts as technical liaison between the Cummins field service organization and the Engineering, Quality, and Manufacturing organizations to proactively identify, define, and prioritize product issues and to implement both short-term and long-term solutions.
- Leads the investigation of product or system problems, understands causal mechanisms, recommends appropriate action, and documents results.
- Applies and supports product problem solving processes such as the seven-step problem solving approach and tools such as the product development roadmap to enable high-quality repair events.
- Anticipates potential product or process issues in the field and delivers robust technical solutions.
- Prepares the service channel for efficient service events, confirming that parts and special tools are available, service information (including diagnostics) is accurate and translated, and special care is ready for customers of new products.
- Leads consensus with technical experts to make proactive engineering decisions, in the area of failure analysis and data trends, to implement final product resolutions to reduce customer downtime.
- To be successful in this role you will need the following:
- Prior Senior or Lead Engineer equivalent work experience in a relevant discipline area is required with a demonstrated track record of technical problem solving and quality decision making. Knowledge of MS Office tools is preferred.
- Skilled in vehicle/powertrain CAN data tools (such as PCAN Explorer, CANALYZER, CANAPE, etc). Must be able to collect and analyze CAN data to investigate powertrain. Should be skilled in plotting data to aid in product problem solving.
- Automotive experience is required. Experience in BEV, FCEV and Compressed Gas systems preferred. Able to adapt to a fast-moving ambiguous environment where direction, training and documentation may be limited
- Independent and proactive to meet customer or project needs.
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
Salary range: $84,00 to $126,000 USD annually*.
*The salary offered for this position will depend on several factors including experience and qualifications, geographical location, and internal equity.
