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SalaryJob Description
About Embry-Riddle Aeronautical University:
At Embry-Riddle, we take pride in our position as the world's largest and most comprehensive university dedicated to aviation and aerospace. Located in Daytona Beach, Florida, and Prescott, Arizona, our esteemed residential campuses offer a prestigious educational experience. However, our commitment to education knows no borders as our Worldwide campus expands our reach globally, providing a world-class education online and at approximately 110 locations across the United States, Asia, Europe, and Central and South America. This breadth of reach ensures that students can access our exceptional programs without geographical limitations.
With a history spanning nearly a century, we have continually adapted to the dynamic needs of the industries we support. In the Academic Year 2022-23, we welcomed over 11,100 students to our residential campuses and over 19,000 students at our worldwide campus.
Join our global community and embark on a journey of academic excellence and limitless possibilities. Employees working more than 30 hours a week can enjoy medical, dental and vision benefits, an amazing retirement plan with immediate vesting that includes a 6% gift and up to 4% match, free tuition for employees and their immediate family members, and a generous personal leave program. To find out more about our benefits and why ERAU has been named a “Great College to Work For” for 13 consecutive years, visit our
careers page
.The Opportunity:
Embry-Riddle Aeronautical University - Worldwide is currently accepting applications for the Academic Advisor position. This role counsels students in regards to degree curriculums, academic regulations, procedures, policies, interpretation of the evaluation, program changes, transfer credit, advanced standing and graduation requirements. Academic Advisors are responsible for monitoring student progress from the time of admission throughout graduation and during specific academic terms to provide guidance and assistance to students if they are having any issues. Academic Advisors provide students with information about career opportunities available through the pursuit of the different degrees, minors, certificates and specializations. Develops personalized degree maps and suggested degree plans to counsel and assist students with course planning. Academic Advisors counsel students on capstone projects and/or portfolios. Serve as the liaison between the student and the Financial Aid Office, Veterans’ Affairs, the Bookstore, Student Accounting, the Registrar and numerous other departments. Academic Advisors are expected to promote institutional aid initiatives and scholarships available to eligible students. The position requires independent judgment and decision making and the utilization of resources in the assessment and resolution of student issues. Collects research and data on student trends pertaining to retention and academic success. Conducts detailed analyses of student academic records. Assists with coverage of student files when needed due to extended advisor personal leave. Advisors are expected to communicate with students proactively via telephone and email in order to promote student retention and maintain a high level of customer service.
Qualifications
Required Qualifications:
- Bachelor's degree
- (1-3) years of work related experience
Required Knowledge, Skills, Abilities:
- Analytical skills with an in depth knowledge of information systems and technical expertise with Microsoft operating systems, Access, Excel, PowerPoint, Word, Outlook/email, and Internet end-user applications.
- Excellent verbal and written communication skills with the ability to communicate with all levels of staff, students and faculty.
- Provide excellent customer service to students, co-workers, staff, faculty and other constituents.
- Maintain cooperative working relationships with supervisor/manager and other staff members at all times.
- Good organizational skills.
- Ability to recognize and deal with priorities; recognize and perform duties not directly assigned; assist others as needed.
- Ability to learn new things and keep up with the pace of changing technology.
- Ability to investigate, problem solve and take corrective action.
- Maintain a positive and professional image.
- Tactfully handle difficult situations and maintain composure under pressure.
- Seek guidance and direction as necessary for performance of duties.
- Ability to use good judgment and make informed decisions.
