Academic Advisor - Cics (Hybrid) (2 Positions Available)

Academic Advisor - CICS (Hybrid) (2 posi ions available)
Job no: 522205
Work ype: S aff Full ime
Campus: UMass Amhers
Depar men : Compu er Science
Pay Grade: 26
Ca egories: Academic Advising & Learning Resources
Abou UMass Amhers
UMass Amhers , he Commonweal h's flagship campus, is a na ionally ranked public research universi y offering a full range of undergradua e, gradua e and professional degrees. he Universi y si s on nearly 1,450-acres in he scenic Pioneer Valley of Wes ern Massachuse s and offers a rich cul ural environmen in a bucolic se ing close o major urban cen ers. In addi ion, he Universi y is par of he Five Colleges (including Amhers College, Hampshire College, Moun Holyoke College, and Smi h College), which adds o he in ellec ual energy of he region.
Job Summary
Under he direc ion of he Direc or of Academic Advising and S uden Success, he Academic Advisor provides comprehensive advising for he College of Informa ion and Compu er Sciences (CICS) majors, explora ory rack s uden s, and in erdisciplinary s uden s from across campus pursuing he CS minor. Works closely wi h o her advising personnel as well as academic and career services personnel o ensure high quali y advising and academic services for all s uden s. May each one-credi seminars. Uses regis ra ion and academic records sof ware. Responsive o he needs of a large number of highly diverse s uden s and works in a high volume and fas -paced work environmen .
Essen ial Func ions

• Provides comprehensive, individualized advising o a diverse popula ion of s uden s during he academic year, including during peak regis ra ion periods. Responds o s raigh -forward ques ions on regis ra ion-rela ed ma ers such as fulfilling Universi y general educa ion requiremen s and in erpre ing major, minor, or college requiremen s. Assis s s uden s wi h complex ma ers ha involve goal se ing and planning including es ablishing an academic plan, choosing a major, and selec ing courses wi h par icular emphasis on in egra ing CICS major requiremen s wi h s uden s' o her in eres s. Responds o a -risk s uden s experiencing academic difficul ies by addressing relevan issues and making appropria e referrals o Universi y agencies. Communica es and collabora es wi h o her uni s on campus such as Residen ial Life, a hle ic suppor services, ALANA, and disabili y services. Main ains consis en documen a ion on all advising in erac ions.
• Assis s wi h he planning, implemen a ion, and developmen of innova ive programs designed o enhance he re en ion and academic progress of CICS majors, minors, and explora ory rack s uden s (such as he majors fair, newsle ers, and workshops). Responsible for special projec s o suppor he missions of he College and he CICS advising cen er.
• Advises a diverse incoming (firs -year and ransfer) popula ion in a fas -paced, high volume small group advising forma during New S uden Orien a ion (NSO), which occurs each summer and again each January. Represen s CICS on universi y-level commi ees/ councils. Par icipa es in evening and weekend advising rela ed ac ivi ies (e.g., Open House even s, Majors Fair, career and advising fairs, indus rial affilia es even s, e c.).
• Ac s as a s aff liaison for assigned s uden organiza ions. Provides guidance, resources, and suppor when hey are organizing even s and help hem s ay informed of ne working and s uden recrui men oppor uni ies such as "Come Home o Your College" and "Firs Fridays."
• Provides raining and men orship for o her academic advising s aff. rains s aff on policy, procedure, course requiremen s, general knowledge, and sys ems o ensure hey have he ools o advise and suppor CICS s uden s effec ively.
• A ends regional advising conferences and o her professional developmen even s. Ac ively collabora es wi h he advising ne work on campus in order o main ain bread h or s ay curren on campus advising knowledge, college & major upda es, new policies, bes prac ices, e c.
• Collabora es wi h academic programs s aff and direc ors o develop, upda e, and main ain a library of academic plans ha are available and a lis of approved courses. Collabora es and racks join ini ia ives.
• Ac s as a backup for he Advising Cen er Coordina or when hey are unavailable. his includes, bu is no limi ed o, gree ing s uden s, facul y, and s aff who en er he CICS Advising Office, answering he main phone line, opening and closing he office, accep ing mail and packages, and direc ing he s uden workers as needed.

O her Func ions

• Performs o her du ies as assigned or required o mee Depar men , College, or Universi y goals and objec ives.
• May supervise s uden advisors and/or our guides.
• May each seminars relevan o CICS majors, and explora ory rack s uden s.
• Unders ands responsibili ies wi h respec o conflic s of in eres and behaves in ways consis en bo h wi h law and wi h Universi y policy. Con ribu es oward crea ing a posi ive and respec ful workplace defined by personal and professional compe ence, in egri y, and collabora ion. Unders ands and con ribu es o implemen a ion of depar men al and ins i u ional goals for achieving non-discrimina ion and crea ing a respec ful, inclusive environmen ha is suppor ive of diversi y. Uses access o sensi ive and/or no ye public universi y rela ed informa ion only in he performance of he responsibili ies of posi ion and exercises care o preven unnecessary disclosure o o hers.

Minimum Qualifica ions (Knowledge, Skills, Abili ies, Educa ion, Experience, Cer ifica ions, Licensure)

• Bachelor's Degree in any field (Higher Educa ion, Guidance and Counseling, Compu er Science, or rela ed field preferred) wi h a leas hree (3 )years of experience in academic advising OR an equivalen combina ion of educa ion and experience.
  • One (1) year of relevan experience may be subs i u ed for every one (1) year of required academia.
• S rong in erpersonal skills wi h he abili y o in erac effec ively, and crea e and main ain harmonious rela ionships wi h a diverse popula ion of s aff, facul y, s uden s, and off-campus cons i uen s. Abili y and willingness o work empa he ically wi h a diverse s uden popula ion and con ribu e o heir success.
• S rong wri en and verbal communica ion skills. Abili y o wri e concisely, express hough s clearly, and develop ideas in a logical sequence.
• Independen ini ia ive. Mus have he abili y o s ay on ask and work produc ively wi h a minimum amoun of supervision or guidance. Willingness o ake on a varie y of asks rela ed o he successful opera ion of he Advising Cen er. he abili y o adap and work effec ively as he College and advising eam grows. S rong organiza ional skills and a en ion o de ail wi h he abili y o comple e assignmen s in a imely manner, balancing he demands of concurren and po en ially compe ing projec s.
• Abili y o exercise sound judgmen and main ain confiden iali y. he abili y o hink hrough problems, organize and seek ou da a/informa ion, iden ify key fac ors and underlying causes, and genera e solu ions.
• S rong compu er skills including a leas in ermedia e exper ise wi h:
  • Email.
  • Calendar sys ems such as Ou look or Google.
  • Word processing sof ware such as Microsof Word or Google Docs.
  • Spreadshee s such as Microsof Excel or Google Shee s.
• Abili y and willingness o ravel occasionally for conferences and special even s.

Preferred Qualifica ions (Knowledge, Skills, Abili ies, Educa ion, Experience, Cer ifica ions, Licensure)
Mas er's Degree in any field (Higher Educa ion, Guidance and Counseling, Compu er Science, or rela ed field preferred) wi h a leas 1 year of experience in academic advising.
Physical Demands/Working Condi ions
ypical office environmen .
Work Schedule

• Monday - Friday, 8:30 am - 5:00pm.
• May be required o work some nigh s and weekends.
• his posi ion has he oppor uni y for a hybrid work schedule, which is defined by he Universi y as an arrangemen where an employee's work is regularly performed a a loca ion o her han he campus workspace for a por ion of he week. As his posi ion falls wi hin he Professional S aff Union, i is subjec o he erms and condi ions of he Professional S aff Union collec ive bargaining agreemen .

Salary Informa ion
PSU Level 26.
Exemp Hiring Ranges.
Special Ins ruc ions o Applican s
Along wi h he applica ion, please submi a resume and cover le er. References will be checked a he finalis s age, please be prepared o provide con ac informa ion for hree (3) professional references.
UMass Amhers is commi ed o a policy of equal oppor uni y wi hou regard o race, color, religion, cas e, creed, sex, age, mari al s a us, na ional origin, disabili y, poli ical belief or affilia ion, pregnancy and pregnancy-rela ed condi ion(s), ve eran s a us, sexual orien a ion, gender iden i y and expression, gene ic informa ion, na ural and pro ec ive hairs yle and any o her class of individuals pro ec ed from discrimina ion in employmen , admission o and par icipa ion in academic programs, ac ivi ies, and services, and he selec ion of vendors who provide services or produc s o he Universi y. o fulfill ha policy, UMass Amhers is fur her commi ed o a program of affirma ive ac ion o elimina e or mi iga e ar ificial barriers and o increase oppor uni ies for he recrui men and advancemen of qualified minori ies, women, persons wi h disabili ies, and covered ve erans. I is he policy of UMass Amhers o comply wi h he applicable federal and s a e s a u es, rules, and regula ions concerning equal oppor uni y and affirma ive ac ion.
Adver ised: Jan 29 2024 Eas ern S andard ime
Applica ions close: Apr 29 2024 Eas ern Dayligh ime