911 Dispatch - Telecommunicator

Purpose of Position

JOB SUMMARY
The job duties of the Telecommunicator include but are not limited to assist the public in dispatching Police, Fire, or Emergency Medical Services; and to provide responsive, courteous and efficient service to County residents and the general public in the Emergency Communication Center.

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  Current Shift Openings: Nights, 6 PM – 6 AM includes shift differential of $1.00 per hour.

Essential Duties and Responsibilities

DUTIES AND RESPONSIBILITIES

The duties described below are indicative of what the Telecommunicator might be asked to perform. This job description is to incorporate any county ordinances created for the position of Telecommunicator. This is not an exhaustive list of job responsibilities and therefore other duties may be assigned:

Administrative Functions:

• Operate a countywide communication system consisting of 12 radio channels and 13 incoming phone lines.
• Dispatch personnel and apparatus via radio for 7 police agencies, 14 fire departments, 8 ambulance services, and 8 first responder services.
• Receive emergency and non-emergency calls for police, sheriff, fire, and emergency medical services. Assess the need and urgency of requests and situations.
• Maintain contact with all units on duty; maintain status and location of police, fire, and EMS units.
• Provides court testimony as required
• Using all available information, assist in coordination of multiple events and emergency responses; accomplishing work in a composed and competent manner while working under stress.
• Maintain a log of all transmissions for the Sheriff’s Department.
• Answer telephone calls and requests for information from the public on laws, ordinances and various locations in the County. Effectively communicate and gather information from citizens.

Customers:

• All County employees, elected officials, manages, and outside Law Enforcement, Fire, and EMS Agencies, including those in the Sheriff’s Office.
• Anyone of the general public, including vendors

Team Members:

• Members of the Sheriff’s Office (Telecom/Investigations/Patrol/Jail/Clerical)

Minimum Qualifications

• High School diploma or G.E.D. equivalent required.
• Previous emergency services dispatch experience preferred.
• 911 training preferred.
• CPR Certification preferred.
• Emergency Medical Dispatch Certification preferred.
• Time System Certification required within one (1) year of hire.
• Previous experience working in a 24/7 environment preferred.
• A valid driver’s license required.

• Successfully pass an extensive background investigation
• Successfully pass a pre-employment physical exam and audiogram.
• Successfully pass a drug screen.
• Failure to pass these will result in the employment offer being revoked.