911 Dispatch Recording Specialist

Salary : $41,600.00 Annually
Location : Meridian, ID
Job Type: Full-Time with Benefits
Job Number: 02067
Department: Sheriff
Division: ECB- 911 Communications
Opening Date: 02/23/2024
Closing Date: 3/9/2024 11:59 PM Mountain
General Summary
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**Only applications submitted directly through the ACSO website will be considered for a position with the Sheriff's Office.
Supports the Ada County 911 Emergency Dispatch Center with researching and responding to audio records. Reads and interprets documents to ensure a complete and accurate record is maintained. Interacts extensively with law enforcement officers, courts, attorneys, and media personnel. This position is located in the Ada County Sheriff's Office, Emergency Communication Bureau, 911 Emergency Dispatch Center.
Shift Information
This position works 40 hours per week and includes benefits. Hours are flexible; generally working 4-10/hr. days per week, either Mon. - Thur. or Tues. - Fri.
Essential Functions

• Receives and responds to audio recording requests;
• Supports the QA team as needed;
• Composes and edits letters, e-mails, and other correspondence, and disseminates information;
• Explains policies and procedures pursuant to requests of the public, other officials, and departments;
• Scans documents into several electronic filing systems;
• Enters, prepares, confirms, and services court orders;
• Maintains files and other records;
• Responds to correspondence;
• Consults and coordinates with legal counsel regarding public disclosure;
• Preserves confidentiality and integrity of sensitive records;
• Operates general office equipment as needed;
• Receives incoming phone calls and responds to information requests;
• Performs related functions as required.

Job Requirements

• High school diploma or equivalent;
• Dispatch experience preferred;
• One year of previous clerical experience required;
• Skill in performing customer service;
• Skill in organizing and accurately accomplishing work within limited timeframes;
• Skill in communicating with culturally diverse populations;
• Knowledge of legal terminology and forms preferred;
• Knowledge of law enforcement terminology preferred;
• Knowledge of English grammar, punctuation, and spelling;
• Knowledge of modern office equipment, practices, and procedures;
• Ability to maintain a large amount of data with a high degree of accuracy;
• Ability to work under own initiative and utilize independent judgment;
• Ability to research, investigate, and correct clerical data;
• Ability to maintain integrity and confidentially of records and processes;
• Ability to follow written and verbal instructions;
• Ability to maintain effective relationships with department staff, other agencies, and the public.

OTHER REQUIREMENTS

• Must appear before an oral board and complete a polygraph and background investigation prior to hire;
• This position has been designated safety sensitive and therefore the incumbent is subject to random drug testing.

Work Environment & Physical Demands

• Work is performed primarily in an office environment and the employee in this class is subject to inside environmental conditions;
• May be required to lift up to 20 lbs.;
• Requires sufficient personal mobility and physical reflexes, which permits the employee to function in a general office environment to accomplish tasks.

DISCLAIMER:
To perform this job successfully, an individual must be able to perform the essential functions satisfactorily with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work being assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of individuals in the job. This job description is not an employment agreement and/or an expressed or implied employment contract. Management has the exclusive right to alter this job description at any time without notice. Ada County provides Veteran's Preference for all County jobs except for those deemed "key positions" in accordance with Title 65, Chapter 5 of Idaho Code.
Ada County recognizes that employees are our most valuable asset. We are proud to offer a comprehensive benefits package to benefit-eligible employees designed to support the health, wellness and long-term financial stability of our employees and their families.
Healthcare:

• Low-cost medical, dental, vision premiums and deductibles
• Post-employment health savings account

Retirement and Investments Plans:

• PERSI retirement benefits
• 457(b) post or pre-tax investments options with up to 3% employer match
• 401(k)

Wellbeing Program:

• Employee Assistance Program for short-term counseling on work, family, finances, and personal concerns.
• Free ACHD Commuter ride vanpool program
• Free bus pass

Paid-leave:

• 11 paid holidays per year
• 8 weeks paid Parental Leave
• Approximately 96 hours of vacation accrual for full-time employee
• Approximately 96 hours of sick accrual for full-time employee
• 5 days paid bereavement leave

Life & Short-Term Disability Insurance

• Basic Life Insurance employer paid if benefit eligible
• Short Term Disability employer paid if benefit eligible

Optional Benefits:

• Pre-tax Flexible Spending Account and Dependent Care Account
• NCPERS Decreasing Term Life Insurance
• Supplemental Employee, Spouse, Child Life Insurance
• Supplemental Long-Term Disability Insurance
• AFLAC

Visit us at to view details regarding our benefits package, including: paid leave, healthcare benefits, retirement benefits, and more!
01
Have you worked in an environment where confidentiality is of extreme importance? If yes, please explain.
02
Please provide examples of your ability to multi-task in a fast paced work environment.
03
Please describe your computer skills in an office environment. This includes what programs you have used (specifically Outlook, Word, Excel, PowerPoint, and any others) and your level of experience with them.
04
Please describe your customer service experience.
05
Please describe your public relations and communications experience and/or education.
06
The posted hiring wage for this position is acceptable to me, and I am aware there is no negotiating outside of the posted wage.

• Yes
• No

07
Are you willing to work the hours required for this particular position? This may include nights, weekends, holidays or other shifts as assigned. (See online posting for more specific shift information pertaining to this position).

• Yes
• No

Required Question