Technical Records Specialist 1 - Facs

Description

DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS

People Making a Difference!

***THIS ANNOUNCEMENT WILL BE OPEN UNTIL FILLED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE TO BE CONSIDERED.

The Division of Family and Community Services - Child Welfare Program currently has an opening for a Technical Records Specialist 1 in our Idaho Falls office. This position provides Technical Records support to professional staff within the Department's Child Welfare Program. Additionally, this position provides front office coverage greeting walk-ins and answering phones. This incumbent will need a special eye for attention to detail, be organized and self-motivated , with good customer service skills, and effective learning skills. This position will work Monday - Friday, 8:00am - 5:00pm with holidays and weekends off.

BENEFITS:

BEST RETIREMENT AVAILABLE IN THE NATION 

We have one of the Nation's best state retirement systems (PERSI) that offers a lifetime benefit. 

OTHER EXCELLENT BENEFITS

• excellent medical, dental and vision insurance- (full-time/30+ hours a week) employee only coverage for PPO $65/month for medical and vision & $11.80/month for dental
• generous vacation and sick leave accrual beginning as soon as you start 
• 11 paid holidays a year 
• paid parental leave
• multiple savings plans, optional 401K, and optional 457
• basic life insurance for employee and family (employee covered at one times annual salary; spouse covered at $10,000; child covered at $5,000)
• wellness programs 
• ongoing training opportunities 
• an opportunity for student loan forgiveness
• and more!

EXAMPLE OF DUTIES:

• Answer and direct incoming telephone calls for multiple programs. 
• Greet walk-in customers. 
• Gather information, make decisions, resolve problems, and respond to inquiries. 
• Utilize independent judgment and discretion as to the methods, policies, and procedures used to complete assignments. 
• Perform specialized support work that involves an extensive in-depth knowledge of the program. 
• Review, evaluate, approve, and process records and/or documents. 
• Explain requirements, processes, and procedures to customers. 
• Manipulate and update manual and/or computerized records systems.
  

MINIMUM QUALIFICATIONS:

You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below.

• Experience monitoring a records system to identify and correct errors. Typically requires one year of full-time work experience.
• Experience researching a variety of sources to collect and compile information with good knowledge of services, operations and programs. Typically requires one year of full-time work experience. Two years of experience working 20 hours per week equates to one year of work experience.
• Experience interpreting, explaining, and applying a variety of difficult rules, regulations, or policies to determine compliance or eligibility. These complex decisions could have affected the social or economic well-being of others or would result in a service or action being denied. Typically requires one year of work experience.
• Experience entering and retrieving data using a computerized records system. Typically requires six months of work experience.

Learn About a Career with DHW

***PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 4:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications.

If you have questions, please contact us at:

Email is the quickest way to get an answer to your questions.

(answered Monday through Friday during business hours MST)

EMAIL: dhwjobs@dhw.idaho.gov 

PHONE: (208) 334-0681

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.

Preference may be given to veterans who qualify under state and federal laws and regulations.