9-1-1 Emergency Dispatcher / Trainee Dispatcher

Overview

This recruitment will remain open on a continuous basis until all vacancies have been filled. Applications received by February 1, 2024 by 11:59 p.m. will have first consideration.

Snohomish County 911 is accepting applications for Trainee and Lateral 9-1-1 Emergency Dispatchers to establish an eligibility list which will be used to fill Dispatch positions as needed for the May and July 2024 New Hire Training.

Are you good at multi-tasking? Does working with multiple systems and monitors or displays sound exciting? Are you interested in a job where no two days are the same? Then join us and answer the call as a 9-1-1 Emergency Dispatcher where Help Starts Here!

Top Reasons you want to work at Snohomish County 911.

• You have a sense of service to your community. You want to help, but maybe not in a police or fire department uniform.
• You want to support your local law enforcement, firefighters, and EMS professionals by helping them arrive on-scene prepared for the emergency they are responding to.
• Stable full-time employment. We aren’t going anywhere!
• Career Growth and advancement potential.

What we offer:
Snohomish County 911 offers an attractive compensation and benefits package that includes:

• Generous paid time-off starting with 192 hours of PTO (accrued per year and pro-rated the first year).
• Holidays – 13 recognized holidays per year with an additional longevity holiday for employees who reach ten (10) years longevity or more. Employees will accrue eight (8) hours of PTO for each holiday that they are in a paid status. Additional PTO hours accrued for employees who work between the hours of 3pm on December 31 and 3am January 1 and / or 3pm July 4 and 3am July 5.
• Pay: $32.53 per hour on day one of training (increasing to $33.50 per hour on July 1, 2024).
• Benefit plans - Medical plans through Regence (PPO) OR Kaiser Permanente (HMO). Dental through Delta Dental. Vision through VSP. Employer paid life insurance and long-term disability.
• Employee Assistance Programs – Access to two EAPs through Association of Washington Cities and Public Safety EAP.
• WA State Public Safety Employees Retirement System (PSERS), Deferred Compensation AND Def Comp match!
• Pension Plan - Vested in PSERS after 5 years of employment
• Deferred Compensation - Employees will receive a 3.5% contribution and a contribution match of up to 2.9% to your choice of one of four plans - Two 457 plans and Two 403b plans to choose from
• Employees may contribute the maximum allowed by law under each of the plans (one 457 and one 403b)

Job Summary
Join a vibrant and energized group of highly trained professionals who are dedicated to making a positive difference in all communities within Snohomish County. We pride ourselves on the level of dedication our teams bring to the table and we want you to be a part of it!
If you want to make a difference in your community, then let us help you shape that passion through our fully paid training program and turn it into a career of a lifetime!
We are a driven organization and our teams leverage technology to connect directly with police officers, firefighters, EMS, search and rescue teams and members of the public. A 911 Dispatcher’s job is much more than answering 911 calls and includes supporting responses with more than 43 public safety agencies.

Key Job Responsibilities

Snohomish County 911 is a consolidated 9-1-1 communications center providing Police, Fire & EMS services to the community and first responders. Snohomish County is home to nearly 800,000 and is the third largest county in Washington State. Public Safety 911 is a rewarding career where our teams have opportunities to make lasting differences in people’s lives each and every day.

Qualifications

Qualifications and Skills

• A High School Diploma or Equivalent (GED)
• Pass CritiCall Dispatcher Test OR Pass Public Safety Testing Dispatcher Exam with score of 85% or higher
• Type 40 wpm at 90% accuracy (verified through CritiCall or PST Dispatcher Exam).
• Positive attitude and ability to work through rapidly unfolding situations
• Desire to assist police and fire as well as members of the public who may be in distress
• Desire to work with modern technology with a focus on providing a fantastic customer experience
• Ability to successfully complete the applicant testing process, polygraph, background investigation, psychological exam, and drug screening

Supplemental Information

Snohomish County 911 is an equal opportunity employer. Snohomish County 911 will not discriminate in employment, recruitment, or selection practices. Reasonable accommodations may be requested for Snohomish County 911’s application process for applicants with disabilities by contacting our office by email or phone during normal business hours.

SNO911 will not accept incomplete application packets. Only applicants possessing the stated qualifications, education and experience will be considered for the position.

• Excellent medical through Kaiser Permanente HMO OR Regence Blueshield PPO
• Delta Dental Plan E
• Vision through VSP
• Generous Paid-time-off and paid holidays
• Recognized Holidays:
• New Year's Day
• Martin Luther King Day
• President's Day
• Memorial Day
• Juneteenth
• Independence Day
• Labor Day
• Veteran's Day
• Thanksgiving Day
• Native American Heritage Day
• Christmas Eve Day
• Christmas Day
• New Year's Eve Day
• Longevity Holiday (awarded annually for employees who reach ten (10) years longevity or more).

• Less than 48 months of service = 192 hours PTO
• 48 months of service = 216 hours PTO
• 108 months of service = 240 hours PTO
• 156 months of service = 264 hours PTO
• 204 months of service = 288 hours PTO
• 252 months of service = 300 hours PTO
• 288 months of service = 312 hours PTO
• 336 months of service = 324 hours PTO

• Public Service Loan Forgiveness Program
• If you are employed by a U.S. federal, state, local, or tribal government or not-for-profit organization, you might be eligible for the Public Service Loan Forgiveness Program.
• The PSLF Program forgives the remaining balance on your Direct Loans after you have made 120 qualifying monthly payments under a qualifying repayment plan while working full-time for a qualifying employer.
• Copy and paste this URL to learn more. https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

• College Tuition Reimbursement up to $5,000 per year on approved certification training / courses / degree programs.
• WA State Public Employees Retirement System (PERS), Deferred Compensation AND Def Comp match!
• Vested in PERS after 5 years of employment
• Employees will receive a 3.5% contribution and a contribution match of up to 2.9% to your choice of one of four plans - Two 457 plans and Two 403b plans to choose from
• Employees may contribute the maximum allowed by law under each of the plans (one 457 and one 403b)

Job Type: Full-time

Pay: $67,662.40 - $86,424.00 per year