4200 Unit Clerk, Sft, 1St Shift

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.
We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.
Job Title
4200 Unit Clerk, SFT, 1st shift
Location
Akron
Facility
Akron General Medical Center
Department
4200 CV Surg Acute Cardiology-Cleveland Clinic Akron General
Job Code
AK9959
Shift
Days
Schedule
7:00am-3:30pm
Job Summary
Job Details
USW Bidding period 3/19/24-3/24/24
Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Akron General, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treat our patients as family.
As a Unit Clerk, you will be responsible for providing a high level of customer service to patients, families, visitors, and other caregivers to promote and support positive patient experiences. Your primary duties will include, but are not limited to:
• Performing administrative and clerical duties.
• Maintaining communication with patients, families, and other caregivers.
• Conducting patient orientation and ensuring patients' needs are met.
• Assisting with patient admissions, transfers, and discharges.
The ideal future caregiver is someone who:
• Demonstrates a strong work ethic.
• Thrives in a team environment.
• Can multi-task while paying attention to details and staying organized.
• Has excellent interpersonal and communication skills.
• Acts in a professional, caring, and helpful manner.
At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.
Responsibilities:

• Receives, greets and directs patients, visitors and hospital personnel providing accurate responses in a friendly, courteous manner.
• Receives, places and transfers telephone calls using appropriate telephone etiquette.
• Records and communicates or delivers messages accurately.
• Provides accurate information in a concise, informative manner respecting patients' right to privacy.
• Responds to service and information requests in a timely manner.
• Remains calm, reassuring and able to provide direction during emergency situations, STAT requests and orders.
• Maintains appropriate level of forms, materials and supplies.
• Receives and distributes items for patients assuring accuracy; files reports and test results in accurate and timely manner.
• Transcribes physician orders completing necessary forms, requisitions and communications with attention to detail and accuracy.
• Maintains medical record in appropriate and sequential order as prescribed by hospital policy; prepares the chart for medical records upon discharge or expiration of the patient.
• Enters information into the hospital information system in a timely and accurate manner.
• Initiates and accurately maintains information on the Kardex.
• Initiates and prepares patient charges or credits either manually or through hospital information system.
• Sets priorities in work, separates emergency/STAT orders and requests from regular work flow.
• Assists in orientation of new personnel and other Unit Clerks.
• Consistently completes assignments independently with high quality work.
• Adapts to changes in workload.
• Completes assignments with appropriate time for in-services, unit meetings and conferences.
• Completes yearly mandatory requirements by required date.
• Communicates all pertinent patient care information or situations to the Director, Nursing/Patient Services, nursing coordinator, or staff nurse.
• Demonstrates understanding of emergency procedures, fire drills, evacuation procedures and internal/external disaster plans and procedures.
• Demonstrates satisfactory performance for established and new routines, procedures, skills and equipment.
• Other duties as assigned

Education:

• High school graduate or the equivalent.

Certifications:

• None required

Complexity of Work:

• Meets the hospital's general requirements for employment.
• Satisfactory completion of hospital training and orientation program.
• Satisfactory completion of typing test with demonstrated basic computer skills.
• Ability to form and to maintain courteous cooperative and respectful relations with patients families physicians and co-workers in a high demand setting.
• Successfully completes/passes all mandated programs as required by policy and competencies/skills as required.

Work Experience:

• Previous clerical experience required; clerical experience in a healthcare setting and knowledge of medical terminology preferred.

Physical Requirements:
Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities