2Nd Shift Bilingual Customer Service

Advanced Personnel Resources is recruiting bi-lingual Customer Service professionals for an exciting career opportunity with our client located in Greensboro, NC. This is NOT a remote position.

Our client is a leader in the communications industry. Ideal candidates will have 3+ years of Customer Service call center experience and speak fluent Spanish and English.

• Hours: 1:00 pm-10:00 pm and one Saturday per month 8:00 am-5:00 pm
• Pay: $19.50

The Customer Service Representative is responsible for maintaining goodwill between our organization and its customers by answering questions, solving problems, and providing advice or assistance for the services of the organization. The Customer Service Representative serves as the front line in providing a remarkable experience for our customers. The overall goal of each experience is to effectively handle customer inquiries and provide resolution while exemplifying our core values: Humble, Solution-Oriented, Transparent, Ownership Mentality and Compassionate.

PRIMARY RESPONSIBILITIES

• Answer inbound customer support inquiries regarding new and existing accounts.
• Assist customers with inquiries concerning billing, setting up accounts, making payments, blocking, unblocking, etc.
• Keep detailed call-in records using approved software and process.
• Initiate tickets to Technical Support department to assist customers that are not able to receive calls or with dropped calls.
• Utilize CRM software to update customer account information.
• Perform various clerical duties as assigned.

ACCOUNTABILITIES

• Maintain confidentiality of customer's account information.
• Maintain a 95% availability of time to assist customers on the phone.
• Maintain talk time average at/or less than 3 minutes.
• Seek first call-resolution with all customer contacts.

EDUCATION AND EXPERIENCE

Minimum Level of Education and Experience,
Combination of education and work experience; 2-5 years call center or Customer Service experience. Solid work history with favorable work references.

MINIMUM SKILlS, ABILITIES, LICENSES, CERT/FICATIONS

• Proficient in Microsoft Office Suite
• Excellent Customer Service skills
• Problem solving aptitude; conflict resolution skills.
• Strong organizational and time-management skills
• Exceptional attention-to-detail
• Typing skills of at least 30 WPM
• Demonstrated ability to maintain a positive, professional attitude, passion for results
• Ability to work well under pressure

Effort/ Physical Requirements
Ability to sit in a workstation environment for extended periods.
Ability to wear headset and/or hold phone receiver to take/assist customers on the phone throughout a scheduled workday.

Working Conditions
Typical office/cubicle environment