11-190 - Guest Service Coordinator - Cas/Camp Daley & Gilmore

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Guest Service Coordinator is responsible for assisting the Guest Service Manager in the overall Guest Service side of camp, including office items. The majority of time will be spent with hosting guest groups on-site and guest group communication. This position will also work with the various guest group and office needs including the organization of the guest group administration, contracts, marketing, TSAMM items, AP workflow, timekeeping, and assisting in summer program needs.  

Essential Functions

1. Encourage the professional and spiritual growth for the staff under your care.
2. Assist in maintaining ACA and CCCA accreditation standards as well as the preparation of all necessary reports - the majority of these accreditations are based upon programmatic elements.

The Guest Service Coordinator has three main functions - 1. Provide assistance to the Guest Service Manager in the Guest Service side of camp 2. Undertake the main hosting duties and provide oversight for secondary hosts 3. Assist with summer programs needs when time is available.  4. Assist in office related items.

1. Assisting the Guest Service Manager in 
1. Contact / invoices for rental groups -submitting to TSAMM.
2. Responding to guest group needs (emails and phone).
3. Maintaining accurate records of group income and contracts.
4. Providing on-site camp tours.
5. Provide communication to all other departments on guest group needs.
6. Work with Guest Service Manager / Camp Director on a plan and execution for Marketing camp.
2. Hosting
1. Responsible to be the main host while training and providing oversight for secondary hosts.
2. Before the groups arrival - ensure that camp is set up according to the group’s needs.
3. When the group arrives - arrange a time to meet with group leaders and our Guest Service staff ensuring that set ups, scheduling and mealtimes are aligned.
4. During a groups stay - ensure that the group is checked on often providing great customer service in all aspects of camp.
5. Must be available while groups are utilizing camp as an emergency contact, unless alternative arrangements have been made in advance with the Camp Director.
6. Work with Operations manager to ensure camp is always cleaned and maintained while a group is onsite.
7. Provide secondary guest group hosts (including program manager) with the needed training to assume the duties associated with hosting groups.
8. After group departure, work with the operations manager to ensure all lighting and climate control devices are turned off, and all areas appropriately secured.
3. Summer Programs
1. Work with the Camp Director, Divisional youth department, and Program manager in planning, hiring, leading, and evaluating summer programs. This will be dependent on time available from the Guest Service needs.
4. Office
1. Assist in HR items.
2. Assist in preparing payroll.
3. Assist in coding and submitting invoices through AP workflow (including billing groups).
4. Assist in USDA, monthly statistics, and Camp store operations.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax, and telephone. Ability to lift up to 50 lbs.

Minimum Qualifications

1. Ability to effectively communicate orally and in writing.
2. Visual and auditory ability to identify and respond to environmental and other hazards of the site and facilities, camper, and staff behavior.
3. Physical mobility and endurance to perform tasks while standing or walking for long periods of time (60 minutes or more).
4. Ability to lift 50 pounds or more.

Skills, Knowledge & Abilities

1. Knowledge of The Salvation Army mission, philosophy, culture, protocol, and organizational structure.
2. Must have ability to work well independently in a detailed, professional, and courteous manner.
3. Combination of college education, training, and experience in the camping industry.
4. Friendly and personable. Excellent customer service skills required.
5.  Must be 21 years or older.
6. A team player; must work well with others.
7. Experience in supervision of staff.
8. Must have good communication skills and pay close attention to detail.
9. Required to have a thorough knowledge of building policies, procedures, and event requirements.
10. Word processing experience. Familiarity with Microsoft Windows, Word, and Excel especially valuable.
11. Possess a valid CA driver’s license.