Guest Service Representative (Gsr)

Now Hiring Guest Service Representatives at our ampmlocations!

OWN your Career with Thorntons and enjoy these benefits…

• WEEKLY Pay Starting at $19.25/HR + $1.00/HR from 10PM to 6 AM!
• Plan to Win Bonus opportunity (paid quarterly)
• Career Path – 45% of Management is Promoted from within!
• Vacation and Sick Days
• Medical, Dental, and Vision Insurance (avg 30 hours per week)
• 401(k) with company match
• Free Team Member Meal & Dispensed Beverages (during shift)

Are you looking for a company that provides opportunity to GROW your career in a fast-paced, team environment? Thorntons has a thriving culture focused on the core values of Delighting the Guest with Restless Dissatisfaction and a Passion for Detail while Having Fun and Cheering for Each Other. Everyone Counts. No matter what you look like, where you are from, or who you love – We Welcome You!

If you are energetic, professional, career-minded, and want to help make ampm our Guests’ favorite place to stop when they are on-the-go, then we want YOU to apply now!

The Guest Service Representative (GSR) is responsible for delighting Thorntons’ Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand standards through the execution of tasks within the Store Operating System, providing a craveable fresh food and beverage offering in a food safe environment, and supporting store goals and initiatives.

Requirements

Essential Job Functions (Responsible to)

• Delivers Guest Service with a “how may I help you” attitude. Looks for opportunities to delight guests and follows instructions from store management.
• Practice safe working habits that align with company safety rules. Advise store management of any maintenance or safety problems.
• Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery.
• Prepare fresh food while meeting and maintaining food safety requirements and standards, (i.e., time and temp logs, dating procedures, washing and sanitizing dishes). Obtain necessary food safety and handling certifications as required.
• Follow all cash handling procedures as outlined in the Cash Handling Policy. Assure proper sale and accounting of money orders/lottery during shift. Accurately account for and document price overrides, store use of merchandise, voids, returns and waste. Ensure that Store Management is made aware of all sales, cash, or operating discrepancies.
• Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis.
• Use suggestive selling techniques to suggest items to Guests that complement their purchases. Encourage Guest participation in the Refreshing Rewards loyalty program.
• Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans. Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc. Monitor and clean the fuel dispensers, parking lot and grounds surrounding the store, including trash duties, in all-weather conditions.
• Live Thorntons’ Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests.
• Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons’ Team Member Handbook.
• Embrace new company initiatives and technologies. Provide a craveable fresh food offering by maintaining PAR levels per store expectations.
• Perform additional duties as assigned.

We have had success with candidates that have held positions in industries such as convenience, restaurant (quick-service and fast casual), retail, and hospitality. We will consider candidates that may be looking for their first job, reentering the workforce, and/or have held previous job titles such as Customer Service Representative, Cashier, Retail Sales Associate, Food Service, Crew Member, Shift Lead, Shift Supervisor, Assistant Manager, General Manager, Store Manager, and Restaurant Manager.

Compensation:

• The pay range for this position at commencement of employment is expected to be between $19.25 to $19.50 per hour. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including eligibility for discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
• If hired, employee will be in an “at-will position” and Thorntons reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Thorntons or individual department/team performance, and market factors. Note that the pay range listed for this position is a genuinely expected and reasonable estimate of the range of possible base compensation at the time of posting. Thorntons LLC will comply will all regulatory notice requirements in connection with these changes.

*Thorntons LLC is committed to being an Equal Opportunity Employer and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact one of our HR Members to assist you at 800-928-8022 (press 0) from 9AM-4PM EST M-F.

Job Type: Full-time

Pay: From $19.25 per hour

Expected hours: No less than 30 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Food provided
• Health insurance
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Evenings as needed
• Evening shift
• Holidays
• Morning shift
• Nights as needed
• Night shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person