Guest Service - 1

Pay Range: $19.00 - $20.25/Hour

Overall Responsibilities

Maintain exceptional Guest Service and process sales quickly, accurately, and efficiently.

Key Areas of Responsibilities

• Deliver exceptional Guest Service
• Take guest orders and handle payments using the POS system
• Direct, greet and assist guests in the Drive-Up Service as well as deliver food to guests’ vehicles
• Answer phones, respond to inquiries, and take phone orders
• Greet guests upon arrival
• Clean and Sanitize work area
• Support other areas of the restaurant as requested such as, making food orders, working the wrap station or front line, and stocking restaurant supplies
• Read and adhere to all company policies and procedures
• Maintain a safe, clean, and sanitary restaurant
• Maintain a positive and friendly work environment
• Make suggestions on how to improve the overall restaurant operation
• Other duties as assigned

Position Levels & Skill Sets

• Guest Service 1: Menu Knowledge, Attendant, Service Class, POS, Phones
• Guest Service 2: Menu Knowledge, Attendant, Service Class, POS, Phones, Validator, Catering
• Guest Service 3: Menu Knowledge, Attendant, Service Class, POS, Phones, Validator, Catering, Expeditor, Trainer Service

Qualifications

• High School Diploma required
• 1+ years of previous restaurant experience preferred
• Speak, read, and write English fluently
• Possess basic math skills and have the ability to work POS system
• Passionate about food and hospitality
• Friendly, upbeat, and cooperative
• Able to multitask
• Able to work well with others, enjoys a team environment
• Must pass Food Handler course and test in compliance with CA state law requirements
• Fully documented to work in the U.S.

Physical Requirements

• Perform duties that require standing, walking, reaching, bending, stooping, wiping, twisting, climbing, lifting/carrying (up to 25 lbs. individually), and moving throughout the restaurant for 8-12 hours per shift, up to 6 shifts per week. Occasional sitting, 1-4hrs/day.

Work Conditions

• Must have the stamina to work 30+ hours per week. Hours will vary in accordance with business necessity, including early morning, late evenings, weekends and/or holidays.
• Exposure to cleaning chemicals, noise, steam, and smoke.
• Works with hot, cold, and hazardous equipment typical of a restaurant kitchen as well as work with phones, and other office equipment.