11-037- Veteran's Program Manager - SC/Bell Shelter

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Veterans Housing Program Manager will provide leadership and supervision of Bell Shelter’s Veterans/ Housing programs.  This includes overseeing the activities of several Veteran Housing Case Managers, Intake Coordinator, Problem; providing direction as needed, and supervision of the day-to-day operations of the Veterans housing programs, participants, and staff.  This position will also provide direct case management if needed to a small caseload of participants in these programs

Essential Functions

• Develop and maintain a strong working knowledge of the various funders contracts that support the facility’s operation.
• Collaborate with Veteran Outreach Manager to ensure that program meets occupancy requirements set by the founder.
• Transitional/Veterans Housing Programs Manager is responsible for supervision of the Veteran Housing Case Managers, and Intake Coordinator.
• Veterans Housing Programs Manager is responsible for completion and maintenance of current documents required for the participant files, including intake documents, assessment, individualized case plan, case notes, and exit report.
• Collaborate with Bell Shelter Quality Assurance Coordinator and LAHSA staff in performing continuous quality control of HMIS data and ensuring accurate and timely reporting to funders from HMIS data.
• Ensure that programs are on track to meet target measures set by the funder on quarterly and yearly basis.
• Responsible for ensuring the case managers provide participants with advocacy for mainstream benefits, including General Relief, SSI, and other applicable Federal, State and County assistance programs.
• Responsible for ensuring that files have updated progress notes and recovery plans; prepare participant exit summary in the required format; maintain proper documentation of participant medication regimen and adherence.
• The Veteran/Housing Program Manager will be responsible for hosting monthly transitional/veteran house meeting and community events and represent Bell Shelter at public, social, and business functions as assigned.
• Responsible for ensuring counseling, referrals, educational and employment services are available and offered to participants.
•  Take a lead role in ensuring program preparedness for program audits and planned internal audits.
• Facilitate and supervise regularly scheduled departmental staff meetings to provide program updates and discuss target measures and audit preparation.
• Responsible for developing, updating, and implementing program policies & procedures to assure compliance with contract standards.
• Responsible for updating and creating new forms as necessary to ensure forms follow contract requirements.
• Develop and oversee internal reporting systems to support continuous quality control of all current and new programs.
• Conduct periodic reviews and/or audits of service documentation (e.g., progress notes, assessment and treatment plans, and discharge plans) to ensure operational compliance with contract documentation standards.
• Review daily incident or grievance reports and follow-up on all incident and grievance reports.
• Conduct, coordinate and participate in In-Service training for program staff.
• Recruit, onboard programming team and address staff issues through progressive disciplinary action.
• Responsible for developing and providing training events to program staff pertaining to quality assurance/improvement and ensure that program teams meet the annual training requirements established by contracts.
• Analyze data to support continuous quality improvement for enrollment, engagement, retention, service delivery, & outcomes.
• Create and maintain a shelter environment that is both safe and conducive to the successful transition of program participants to permanent housing.
• The Veteran Housing Program Manager is responsible for preparing the Veteran Housing program funder-required reports.
• Responsible for ensuring that veteran sign-in sheets are submitted in a timely manner to the billing department.
• Responsible for ensuring that veteran census, intakes, incident reports and exits are submitted in a timely manner to VA liaison(s).
• When needed will maintain a caseload of participants, including providing all case management functions.
• Responsible for programming staff schedule and ensuring programming team has sufficient coverage.
• Responsible for ensuring that programming team has access to UA tests.
• Work within a team-oriented approach to meet the needs of clients to ensure excellence in overall service delivery.
• Position is subject to hostile and emotionally volatile participants and visitors.
• Perform all other duties as assigned by Program Managers, Associate Director, and Director.
• Must be able to work evenings, weekends, and holidays.
• Perform other duties as assigned by Associate Director
• Is subject to frequent interruptions from participants, coworkers, visitors, agencies/personnel, etc., under all conditions and circumstances.
• Is subject to hostile and emotionally upset residents and visitors.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis.  Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.  Ability to operate computer, fax, and telephone. Ability to lift to 25 lbs. Local travel required.  Some night and weekend hours are required.

Due to licensing requirements, must be fully vaccinated and have booster shot or accept booster shot within 15 days of eligibility. This position requires employee to be vaccinated from Covid-19

Minimum Qualifications

• Bachelor's degree (Master's degree preferred) and at least 3 years experience with homeless/social service programs.
• Understand and support the mission statement of The Salvation Army.
• Must possess solid proficiency of Microsoft Office.
• Must obtain CPR/First Aid certificates prior to hire

Skills, Knowledge & Abilities

• If working with children a criminal background check is required with certification for Protect the Mission.
• Good verbal and written communication skills. Must possess basic grammar and spelling skills.
• Possess necessary initiative, adaptability, and responsibility to work with minimum responsibility.
• Good time management skills. Must possess the ability to meet deadlines, and work with attention to detail.