Zoho CRM Administrator

• Administer and maintain the organization's Zoho CRM system.
• Customize and configure Zoho CRM software to align with the specific needs and processes of the business.
• Manage user access, permissions, and roles within the Zoho CRM platform.
• Import, clean, and update data in the Zoho CRM database to ensure accuracy and completeness.
• Provide ongoing support and training to Zoho CRM users, addressing inquiries and resolving issues.
• Collaborate with cross-functional teams to understand business requirements and implement Zoho CRM solutions accordingly.
• Create and maintain documentation related to Zoho CRM processes, configurations, and workflows.
• Monitor data integrity and implement measures to enhance data quality within the Zoho CRM system.
• Stay informed about Zoho CRM industry trends and recommend improvements or updates to enhance system functionality.
• Assist in the development and execution of Zoho CRM-related reports and analytics.

• Proven experience as a Zoho CRM Administrator or similar role.
• Zoho CRM certification is mandatory.
• Strong proficiency in using and customizing the Zoho CRM platform.
• Solid understanding of Zoho CRM best practices and data management principles.
• Excellent communication skills to interact effectively with Zoho CRM users and cross-functional teams.
• Detail-oriented with strong problem-solving abilities.
• Ability to work independently and meet deadlines within the Zoho CRM environment.
• Experience in providing training and support specifically for Zoho CRM end-users.
• Familiarity with Zoho CRM data import/export processes and tools.
• Knowledge of Zoho CRM reporting and analytics.

Founded in 1995, Resource Associates has spent the nearly three decades working with 501(c)(3) agencies, schools, tribes, governmental agencies, and businesses to win hundreds of millions of dollars in grant funding for their organizations. Our mission? To bring positive change to communities around the globe through grant engineered programs.