Zendesk Technical Guide Developer - Remote (PST Hours)

Location: Remote (PST Timings)

Duration: 6 months

Contract Type: W2 only

Pay Rate: $55.17/Hour

Project

• The Zendesk Technical Guide Developer position focuses on customizing and enhancing the Zendesk Guide platform using the Copenhagen theme.
• This role requires proficiency in HTML, CSS, JavaScript, and familiarity with Zendesk Guide's features.
• The developer will be responsible for creating user-friendly interfaces, ensuring responsive design, and aligning with the company's customer support objectives.
• The Technical Guide Developer will work closely with functional leaders and organizational units.
• This individual will be responsible for the primary Help Center configuration, while also fulfilling smaller requests for the Zendesk accounts across the organization.

Job Responsibilities:

• Customize the Zendesk Guide Copenhagen theme to meet our specific business requirements.
• Develop and implement responsive design feature to ensure a seamless experience across various devices.
• Work closely with the UX/UI design team to understand their intuitive and engaging user interfaces designs.
• Collaborate with the customer support team to understand user feedback and translate it into functional improvements.
• Write clean, efficient, and well-documented code in HTML, CSS, and JavaScript.
• Ensure compatibility and functionality across different web browsers.
• Make Help Center changes to Zendesk accounts across the organization and create custom templates for branded reuse across the organization.
• Regularly update and maintain the Help Center, implementing new features and fixing bugs as needed.
• Stay updated with the latest trends and best practices in Zendesk Develop.
• Provide technical and advisory support for projects conducted by Zendesk Support Admins.

Job Requirements:

• 5+ years of hands-on experience in web development.
• A bachelor's degree (or equivalent work experience) in IT, Engineering, or related science and math discipline with a Technology emphasis
• Proven experience in web development, specifically with HTML, CSS, and JavaScript.
• Experience with Zendesk Guide and familiarity with the Copenhagen theme.
• Strong understanding of responsive web design and cross-browser compatibility.
• Excellent problem-solving skills and attention to detail.
• Ability to work in a collaborative team environment and communicate effectively with non-technical stakeholders.
• Proven experience delivering solutions.
• Experience working on tight deadlines for implementation projects.

Preferred skills:

• Familiarity with Zendesk APIs and App Frameworks, ZIS, OKTA, Azure B2C, JIRA, and Zendesk Apps.