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Form of workAre you passionate about making a difference in the lives of LGBTQI+ youth? Join Protocall Services as a Remote Crisis Counselor and become an essential part of our dedicated team. We are a nationally recognized leader in crisis intervention, providing 24/7 support and resources to those in need.
We are currently seeking compassionate and empathetic individuals to join our 988 LGBTQI+ crisis hotline, chat, and text lines team. In this remote position, you'll work from home while maintaining HIPAA compliance and focusing on the provision of 988-related services.
Protocall Services is a Top Workplace award winner in Oregon for 2020, 2022 as well as 2023. Our telephonic first responders support various organizations, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, college and university counseling centers, and Employee Assistance Programs.
With headquarters in Portland, Oregon, we serve customers in the United States and Canada through our network of remote Crisis Counselors in selected states.
Apply now and join our team in making a positive impact on LGBTQI+ youth in crisis.
Key Responsibilities:
Engage with LGBTQI + individuals up to age 25 years experiencing emotional distress or mental health issues via phone, chat, or text
Build rapport and foster client engagement
Assess and mitigate risk, while maintaining thorough documentation during interactions
Provide necessary resources and information
Identify safe and positive coping strategies and assist in the development of safety plans
Conduct emergency interventions when required
Remain calm and professional in a fast-paced environment that involves multitasking
Benefits:
Medical, dental, and life insurance
401k retirement plan
Short-term and long-term disability (STD/LTD) coverage
Employee Assistance Program (EAP) services
Accrued planned time off package, earning up to 4 weeks of vacation in the first year
Company-matched student loan repayment program
Opportunity for advancement
Bachelor's Degree from a 4-year accredited college or university
Minimum 1 year of experience in Behavioral Health/Social Services (internships and cumulative months totaling 12 months/1 year are accepted)
Minimum 1 year of experience working with At-Promise Youth
Residency in WA, OR, AZ, NM, MI, KS, IL, IN, GA, NC, MN, MD, or TN
ProtoCall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different.
