Workstation Technician

Description:

Workstation Technician

Location: Erdenheim, PA 19038

Salary: $40,000 to $55,000

Work in a motivated and growing team. Room for growth. Full Benefits. PTO. Paid Holidays. Fun culture. Referrals paid.

What´s in it for you: 401(k) and 401(k) matching, Dental insurance, Employee assistance program, Employee discount, Health insurance, Life insurance, Pai time off, Professional development assistance, Referral program, Retirement plan, Vision insurance. This is a remote position, with occasional travel required to/from client sites.

What you´ll do:

• Primary tech on all desktop/laptop provisioning and deprovisioning
• Build out computer imaging software
• Handle general helpdesk service tickets and project tasks in a fast-paced environment.
• Proactively respond to escalated/assigned tickets.
• Visit local customer sites to complete projects, one day or multi day.
• Work with Manager to consolidate efforts and get results.
• Take ownership of your assignments.
• Recognize when to escalate to the next level.
• Build relationships with customers.
• Identify potential for improvement in customer environments.
• Communicate potential improvement to Sales.
• Understand and follow SOPs and suggest or implement changes to SOPs when needed.
• Background in desktop, system and network admin required.
• Experience with ticketing system(s) required.

Competencies

• Exceptional customer service skills.
• Good verbal/written communication skills and should be capable of relating technical information to different types of individuals.
• Self-motivated and ability to multi-task.
• Able to set priorities and meet individual deadlines while accomplishing team objectives.
• Able to resolve customer issues appropriately and in a timely manner.
• Able to develop and maintain effective, positive internal/external working relationships.
• Tackling difficult and complex problems independently and as a team
• Ability to Follow SOP and assist in construction of Standard Operating Procedures
• Need reliable transportation to and from Client Sites
• Must be willing to visit client sites.
• Must have ability to lift up-to 50lbs of technical equipment.
• Must have basic tools.

What you´ll need:

• Bachelor's Degree, Technical school, or related certifications (CCNA or equivalent, Network+)
• Experience working in a call center, NOC, or customer service-oriented position a major plus.

At least 1-4 years’ Experience/Knowledge working in ANY of the following:

• Computer hardware
• Windows 10, 11
• Apple macOS
• Windows Server, 2012, 2016, 2019
• Active Directory, File/Print Services
• Desktop support & Troubleshooting (Win7, Win10, Apple)
• TCP/IP, DHCP, DNS
• DNS record management – MX, SPF
• Network Fundamentals, Switching and Routing, Layer2/Layer3 switching.
• Network Design, Visio, and Documentation Skills
• OSI Model
• Virtualization (VMware, Hyper-V)
• Exchange, Office 365, Google G Suite a plus
• VOIP, QoS a major plus
• Linux
• Vendor liaison support
• Infrastructure and Operations support to App Developers

Who are We: Hyopsys is a rising technology company providing nationwide, high quality IT Managed Services and Consulting. Our strategy is to empower business to use technology for their competitive advantage and growth. Among the 100 fastest-growing companies between 2020 and 2023 in Philadelphia. We have a startup culture of the modern-day workplace while emphasizing productivity and accountability. Focusing on educating our clients maximizing their current technology and processes. We present a quality service to meet their business goals.

Requirements:

• Need reliable transportation to/from Client Sites
• Must be willing to visit client sites.
• Must have ability to lift up-to 50lbs of technical equipment.
• Must have basic tools