Workforce Testing Monitor

POSITION TITLE

Test Monitor Assistant

APPOINTMENT

Appointed by the Chancellor of the College upon the recommendation of the Vice Chancellor of Strategic Initiatives & External Affairs

LINE AND STAFF RELATIONSHIPS

The Testing Monitor Assistant is a part-time staff position that reports to the Assessment Center Coordinator. The Testing Monitor assists the Assessment Center and Workforce Department with daily tasks and will collaborate with other RPCC Testing Proctors, Career Associates, the Assessment Center Coordinator, the Executive Director of Workforce, and other college personnel.

GENERAL POSITION SUMMARY

The Testing Monitor is responsible for assisting the Assessment Center in data entry, proctoring, and coordinating assessment and testing services and activities provided for internal and external customers at all our campuses and off-site testing projects.

PRINCIPAL DUTIES, RESPONSIBILITIES AND AUTHORITY

•          Maintain and improve Assessment and Career Centers at all campuses.

•          Ensure compliance with policies, standards, practices, and philosophies of the college, LCTCS, local, state, federal, and associated agencies and organizations.

•          Responsible for verifying the identity and eligibility of each testing candidate.

•          Responsible for strict security and precise inventory of testing materials.

•          Responsible for managing and handling chain of custody of paper-based, computer-based, and home-based tests.

•          Performs other related duties as assigned.

PRINCIPAL DUTIES, RESPONSIBILITIES AND AUTHORITY (continued)

•          Maintain and grow partnerships among our local business and industry partners, students, alumni, faculty and staff, and our River Region community.

•          Be prepared to travel to ALL RPCC locations to perform designated tasks.

•          Assist in data entry for Assessment and Career Centers

PRINCIPAL DUTIES, RESPONSIBILITIES AND AUTHORITY

•          Secure logins, passwords, and access to online testing systems as required.

•          Monitor the testing room to maintain security and proper conduct.

•          Work with vendors' technical support over the phone to resolve IT problems that are outside the assessment center or local IT control.

•          Maintain equipment and technology to appropriate operational status.

•          Prepare and submit reports as required by the Assessment Center and Workforce Department and external entities.

•          Maintain the overall quality of the testing program by attending and participating in training sessions as required by the campus, college, and/or state.

•          Promote and maintain current Assessment Center information on the RPCC website, such as schedule & and location.

•          Be prepared to travel to ALL RPCC locations to perform designated tasks.

Provide Excellent Customer Service to Internal and External Customers, Clients and Students

•             Serve internal customers, students, and clients.

•             Serve external customers such as professional associations, testing service partners, and customized assessments project clients.

•             Anticipate opportunities and initiate proposals to offer assessment services for our students, industry partners, clients, professional associations, school districts, and communities. Such partnerships are to be in alignment and support with the Vice Chancellor for Workforce Development and the Director of Career Success.

•             Refer students to appropriate services, departments, and/or agencies.

•             Execute on planned service expansion plans and monitor implementation progress.

•             Work with the Workforce Development Team to implement assessment contracts.

•             Meet with potential business partners to assist with fair negotiations for assessment center services.

Develop and Supervise the RPCC Assessment Center Support Associate

•             Provide ongoing monitoring, observation, feedback, and mentoring to all Assessment Center Associate (full-time and part-time)

•             Accountable for all Assessment Center locations.

•             Ensure all actions are professionally and ethically performed within LCTCS/RPCC code of conduct, policies, and performance expectations.

PRINCIPALDUTIES,RESPONSIBILITIESANDAUTHORITY(continued)

•             Collaborate with other departments and faculty on external assessment processes as well as recruitment, marketing, admissions, orientation, scheduling, special services, credentialing, and all methods to support the needs of students, clients and the mission of RPCC.

•             Foster an organizational culture that supports collegiality, personal well-being and professional development of students, faculty, and staff.

•             Facilitate, proctor, administer, interpret tests and provide information relative to students based on test scores.

•             Maintain all documentation and records of testing entities in accordance with the policy and procedures of the testing entities.

•             Adhere to ALL testing guidelines set forth by the State of Louisiana.

Perform other duties as assigned that promote and support promote the overall vision and success River Parishes Community College and Workforce Development

MINIMUM QUALIFICATIONS

•             High School Diploma (mandatory)

•             Bachelor's Degree and/or Associate's Degree preferred

•             Experience in higher education, assessment center operations, and/or test proctoring preferred

•             2 to 5 years of Professional Business experience preferred

•             Position held in a post-secondary institution preferred REQUIRED KNOWLEDGE, SKILLS AND ATTITUDE:

Demonstrated Knowledge

•             Public relations and Customer service (external and internal) principles.

•             Process management, organization, and project management.

•             Systems thinking and process improvement.

•             How to use data to drive decision-making and programming.

•             Knowledge of a computer-based testing environment.

•             Knowledge of Learning Management Systems.

•             Knowledge of how postsecondary institutions operate.

•             SACSCOC Standards procedures, processes, and documentation requirements.

•             Administration, reporting, and accountability principles.

•             Data Entry in regard to Microsoft Excel

Required Knowledge, Skills, and Attitude (continued)

•             Planning and project implementation.

•             Knowledge of, understanding of, and commitment to the education role and philosophy of the community college.

•             Applicable Federal, State, and local laws, rules, regulations, codes, and/or statutes.

Demonstrated Skills

•             Skill in operating a mouse to control a computer.

•             Skill in operating a computer.

•             Skill in utilizing a phone.

•             Skill in operating a fax machine, copier, and printer.

•             Skill in operating a video monitor, recorder, and/or testing security equipment.

•             Skill in operating a Test Scanner.

•             Ability to review and provide feedback on Resumes and Interviewing Tips.

•             Ability to utilize administrative software to input and locate information.

•             Ability to utilize and search the internet for information.

•             Ability to utilize online Learning Management systems to administer and proctor exams.

•             Ability to multi-task and handle multiple priorities at one time.

•             Ability to maintain confidential information.

•             Ability to work and communicate with various people from diverse backgrounds.

•             Ability to utilize email systems to communicate information.

•             Work independently and collaboratively with minimal supervision.

•             Ability to track and maintain secure testing materials.

•             Ability to effectively communicate with campus and testing site personnel.

•             Ability to identify problems, collect data, establish facts, problem-solve, and draw valid conclusions.

•             Proficient in various office, organizational, and computer skills.

•             Adapting to rapidly changing environments and handling multiple projects simultaneously.

•             Strong public relations and customer service skills.

•             Maintaining confidentiality.

•             Analyzing processes and making improvements.

•             Utilizing computer technology for communication, assessment, collaboration, training, data gathering and reporting.

•             Interpersonal communications, conflict resolution, and organizational management with excellent written/verbal communication skills.

•             Excellent computer competency skills, including proficiency in Microsoft Office, Visio, CRM, Banner, Online Systems, especially online assessment systems, etc.

•             Ability to accurately evaluate staff performance and mentor/coach for improvement.

•             Ability to establish and maintain effective working relationships with test proctors, students, faculty, staff, business, industry, and community partners.

•             Ability to utilize Excel or other database software to enter, format, sort and analyze information.

•             Ability to utilize Word or other word-processing tools to prepare and communicate information.

Demonstrated Attitude

•             Positive "can do" attitude.

•             Considers the impact on all stakeholders from their perspective.

•             Teamwork approach.

•             Focus and drive to establish sustainable, value-added services.

•             Commitment to excellence and service to customers.

•             Willing to work flexible hours (including evenings and Saturdays)

•             Remain calm under pressure.

•             Initiative and persistence to see a project or assignment to completion.

•             Conscientious- care about how work is done and wanting to do a good job.

•             Initiative- responding to downtime by taking responsibility for doing other work.

•             A focus on details.

•             A focus on being friendly and patient in responding to customer needs.

•             Willingness and desire to learn new things and apply that learning.

•             Willingness to maintain flexibility to meet customer and testing center needs.

SALARY RANGE: $15 hour