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Form of workIHCS provides an Integrated Delivery System in the home setting, which includes, DME, Respiratory, Home Health and Home Infusion services. IHCS has a select network of Medicare and/or Medicaid Certified and Accredited providers to respond to the needs of our patients – 24/7. We operate with the sole intent of providing the highest quality in-home care services that improve and enhance the daily living for our patients, where our patients are #1
Our delivery model is trusted by national Managed Care Organizations (MCOs), physicians and patients, positioned with over two decades of expertise as the market leader in value-based Home Health, Durable Medical Equipment, and Home Infusion Services. We currently serve over 2 million lives throughout the nation and the Commonwealth of Puerto Rico.
Join our team as we strive for excellence through teamwork delivering high quality care to our patients through Exceptional Customer Service, Proven Outcomes, and Seamless Care.
- Medical, Vision, Dental, Short- and Long-term insurance
- 6+ Days of Holidays Pay
- 12+ days of PTO
- Employer paid life insurance
- 401K with employer contribution
- Wellness program with reward incentives
- Employee recognition and reward programs
- Comprehensive paid training program
What will you be doing:
This position is responsible for standard reporting and analysis function for the Call Center. The incumbent will generate all Work Force Management standard and selected ad hoc data reports for the Call Center based on data available. This position will also help design reports to meet stated needs and verify data elements with appropriate Call Center staff and resolve any discrepancies to maintain report accuracy and credibility. In addition to creating tables and figures, he/she will help interpret the volume and productivity data, provide context and contribute to program reports that describe the meaning and implication of the information. This position will look for patterns to optimize staffing levels. The incumbent will consult with the Call Center Manager and Call Center Director on reporting goals, methods and results. This position will also schedule Call Center employees to ensure customer satisfaction.
Schedule: Monday-Friday 8:30am-5:30pm/On-site
What will you come with:
- 1-2 years of customer service support experience with the healthcare industry, Home Health Services.
- Excel Knowledge
- Ability to document clear and concise notes.
- Previous experience working in a health care provider or insurance environment.
- Prior DME experience preferred
- Bilingual Spanish a plus
Join our team as we strive for excellence through teamwork, where our patients are #1!
IHCS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Salary: $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Miramar, FL 33025: Reliably commute or planning to relocate before starting work (Required)
Experience:
- DME: 1 year (Preferred)
- Call Center: 1 year (Required)
Language:
- Spanish (Preferred)
