Wms Support Specialist

Company Overview 

BLG LOGISTICS is a seaport and logistics service provider with an international network. For more than 145 years, our hallmark has been logistics driven by both passion and pragmatism. We create logistics for our customers in retail and industry by applying our expertise to develop and implement innovative, highly sophisticated, and future-oriented solutions. Today, the BLG Group is represented with almost 100 locations and branches in Europe, America, Africa, and Asia. Our AUTOMOBILE and CONTAINER divisions are market leaders in Europe. Our CONTRACT division is among Germany's leading providers.

BLG LOGISTICS aims to be climate-neutral by 2030. In fact, we are the first German logistics service provider with a scientifically recognized climate protection goal. As an employer, we foster a personal touch, value our employees' contribution, and keep our sights firmly on the future. Including all associated companies, BLG LOGISTICS currently provides some 20,000 jobs worldwide.

Benefits

• Medical
• Dental 
• Vision
• Company Paid Benefits:
  • Short Term Disability
  • Long Term Disability
  • Life Insurance
  • Accidental Death and Dismemberment
• Paid Time Off/Vacation Time
• 12 Paid Holidays
• Safe Harbor & ROTH 401K Retirement plan with Company Match. 
• Supplemental Insurance 
• Fraud Remediation Plan 

Summary:

The WMS IT Support Specialist is responsible for effectively supporting, implementing, and integrating WMS and EDI systems within the organization. This role ensures that the WMS system operates effectively and meets the organization’s logistical and data communication needs. 

1. Key Responsibilities:

• Understand WMS processes and help create comprehensive process maps for WMS usage.
• Collaborate extensively with operation supervisors for resource allocation and customer service excellence.
• Document and utilize department procedures to ensure standardized practices.
• Serve as the WMS and inventory management system expert, resolving complex issues and guiding users.
• Develop and enforce guidelines for WMS usage, ensuring adherence across the organization.
• Troubleshoot issues related to the WMS and other connected systems.
• Utilize the WMS and other tools to optimize workflow efficiency and resource allocation.
• Help implement stock control processes to improve efficiency.
• Use WMS’s key performance indicator (KPI) functionality and conduct data analysis to provide insights and recommendations to the IT Manager.
• Ensures all department procedures are documented and utilized.
• The position participates as a member of the shop leadership team, advising the IT Manager on performance, using WMS’s KPI functionality and other data analysis.
• Actively participate in Continuous Improvement Teams to enhance IT Systems.
• Collaborate with IT vendors to ensure seamless connectivity and optimal system functionality.

1. Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. 

     The following qualifications are required:

Education and Experience:

1. 1. Bachelor’s degree, Information Technology or Equivalent
   2. An undergraduate degree in engineering, operations management, logistics, materials management, or a related field is advantageous.
   3. Prior experience in manufacturing or a combination of relevant education and experience.
   4. Advanced knowledge of business systems, including Warehouse Management Software, Bar Code Scanners, and FIFO process.
   5. Experience with LAN, WAN, and EDI communications. 
   6. 2+ years of related experience 
   7. Customer-focused attitude with exceptional communication skills.

      Skills and Knowledge:

1. 1. Proficiency in using Microsoft Excel, Word, SQL, EDI, PowerPoint, and Outlook. 
   2. Process Improvement
   3. Cross-Functional Collaboration
   4. Data Analysis and Reporting
   5. Problem Solving and Troubleshooting

      Competencies:

• Analytical and solution-oriented with attention to detail
• Proficiency in statistical tools for analysis
• Ability to perform root cause analysis and help implement solutions.
• Flexibility to work various shifts, including weekends.
• Flexibility to travel to different sites.
• Strong communication, organizational, and prioritization skills.