Wire Operations Specialist

It starts with our culture ...
Common sense has never been common.
If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say what they do. Everything would be fair, without all the small talk. And banks would only sell you what you need. When a banker looked at a client, they wouldn’t just see a number, they’d see a dad or a mom or a graduate or a business owner. Our Bankers understand the complexities of people’s lives and offer simple solutions.
That's the basics of Relationships. Fairness. Simplicity®. When you choose our Company, you have an opportunity to make an impact beyond the walls of our buildings.
We have a long-standing commitment to Equity, Diversity and Inclusion. Through our banking relationships, investing, grants, and volunteerism, NBH Bank promotes the growth, revitalization and sustainability of the communities we serve. We believe that these are important elements in building and sustaining a successful organization and a positive, results-driven culture. We strive for all of our associates to feel welcome and empowered at work.
This type of position is ideal for someone looking to build a career in Bank Operations and specifically Wire Operations Support. We will provide you training and coaching throughout your onboarding experience, as well as on the job. As you demonstrate success, there will be opportunities for advancement within our organization.
As a Wire Operations Specialist, you will serve as a subject matter expert and trusted resource for wire transfers. This will include daily support for our clients and internal teams that process wire transfer transactions. You will be responsible for processing incoming and outgoing wire transfers for both domestic and international wire transfers. All wire transfers will be processed in compliance with Bank policies and procedures while meeting or exceeding established Service Level Agreements. All wire transfers will be processed in accordance with any regulatory rules, laws, and regulations.
A Wire Operations Specialist will:

• Work with and through others, building and maintaining relationships.
• Operate as an effective communicator, who is able to stimulate and motivate others while being aware of and responsive to their needs and concerns.
• Detail work is a major focus of the job, and those details need to be handled quickly, correctly, and efficiently and working within established guidelines.
• Work in a fast paced environment with high volumes and be able to maintain a high level of focus on procedures.
• Maintain current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements.

As a Wire Operations Specialist, you will have an opportunity to…

• Provide support to all banking centers and other departments where support or assistance is needed related to wire transfers
• Verify and confirm all incoming and outgoing wire transfers, meeting all deadlines and adhering to all policies and procedures.
• Identify opportunities to enhance the associate and client experience
• Escalate issues to the appropriate parties (Wire Operations Lead, Manager, etc.)
• Collaborate with other teams to create an environment of teamwork, efficiencies, and problem solving.
• Work to mitigate the risks associated with wire transfers
• Focus on fraud prevention measures
• Assure all proper documentation has been received and executed appropriately
• Perform call back verification to confirm transaction details and to authenticate origin of the wire transfer transaction.
• Answer and respond to inquiries via email

Minimum Requirements: To be considered for this position, you must possess the following qualifications:

• High School diploma or equivalent
• 2 years of relevant job experience with client service
• 2 years of bank operations, banking center or equivalent experience with an emphasis in Wire Operations.
• Excellent business communication skills
• Strong detail orientation

Desired Skills: Ideal candidates for this position should possess some or all of the following skills:

• Associate’s Degree, or equivalent combination of education and related work experience
• 5+ years of relevant job experience with emphasis on Wire Operations
• Ability to handle multiple tasks simultaneously
• Ability to perform within a complex, multi-functional technical environment
• Capacity to work with multiple computer and software systems
• Experience with general ledger reconciliations

Work Environment:
We are a culture that believes that people are our greatest asset and are at the heart of everything we do. We take pride in bringing clarity and simplicity to our associates (employees) and clients. Our decisions are made efficiently, fairly and locally. Our success is directly tied to the communities we serve. It is equally important for us to look through the lens of our applicants and associates to identify their individual needs. As such, we want to share the following:

• Based on business needs, may have flexibility of hybrid or remote work
• We are committed to our core value of meritocracy and supporting our associates in growing within their role
• When completing certain tasks, an associate may need to be able to grasp, push, pull, lift, bend, raise and hold hands and arms overhead.
• An associate must be able to work overtime to the extent necessary (typically no more than 5%).
• Flexible scheduling with an opportunity to work remotely as business needs allow.

Benefits:
In addition to your financial compensation, we also offer a generous benefits package that includes insurance, 401k, an associate stock purchase program, paid time off, associate banking perks. For more information about the benefits offered click here.
If this is what you believe in, then you’re definitely right for us. Consider making an investment in us, so that we may invest in you and your bright future.
Thank you for your application!
The Bank is committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or associate requiring reasonable accommodation to perform any essential job function, should contact Human Resources.
The Bank's policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. The Bank is proud to be a drug-free workplace.
Selected candidate(s) for hire must complete the following prior to employment: a criminal history report, global screen, drug screen, employment credit report and if applicable, a driving record. Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

401(k), Paid time off, Opportunities for advancement