Winery Tasting Room Associate

We are looking for an outgoing individual who is a creative problem solver, goal-oriented, organized and focused on providing each guest with exceptional customer service. As a small, family-run winery, we prioritize building long-term relationships with our guests and club members. The candidate will educate visitors about our vineyard and winery while promoting sales and club memberships while consistently promoting the brand. You would be joining an exceptional team who are the cornerstone of our operations. There is always room for growth, and if you’re interested in expanding your potential and are passionate about wine, we invite you to join us.

Pay is $15/hour + pooled tips

Must be 18+ to apply

Essential Functions & Duties:

• Lead customers through the tasting experience while anticipating the customer’s needs and providing a superior experience
• Develop and maintain positive, professional relationships with BBV customers
• Conduct winery tours in a professional and engaging manner (when assigned)
• Ability to appropriately and effectively promote and sell wine and convert wine sales into wine club memberships
• Actively continue education in wine production, viticulture, and winery history
• Stock wine, merchandise and supplies in Tasting Room
• Keep Tasting Room and customer areas clean including bathrooms and barrel room
• Assist with all winery events including setup and break down
• Understand basic computer skills with the ability to operate our POS system – maintaining records, shipping orders, sales management, inventory and wine club
• Understand basic cash handling and reconciliations
• Perform effective email and telephone communication with customers
• Represent the winery at outside events and tastings (when applicable)
• Deliver responsible wine service guidelines and follow regulations in regards to serving alcohol
• Perform daily setup and clean up as well as maintaining the cleanliness of the Tasting Room throughout the day
• Other duties as assigned

Skills & Requirements:

• 1-2+ years of hospitality experience is preferred, but not required
• You must love people and have an interest in wine and learning
• Must be able to work weekends, evenings and some holidays
• Demonstrate professionalism and responsibility while having fun
• Being a team player is required
• Must be able to lift 50 pounds regularly
• Must be able to stand and walk for long periods of time

Job Type: Part-time

Pay: $15.00 per hour

Expected hours: 8 – 24 per week

Benefits:

• Employee discount

Shift:

• Day shift
• Evening shift

Weekly day range:

• Every weekend
• Rotating weekends
• Weekends as needed

Ability to Relocate:

• North Hatfield, MA 01066: Relocate before starting work (Required)

Work Location: In person