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Form of workWho We're Hiring:
Doswell Operating Group is searching for a Help Desk Administrator to join our Technical Services team! The Help Desk Administrator will play a crucial role in ensuring smooth day-to-day operations, resolving technical issues, and delivering exceptional customer service to internal users. The Help Desk Administrator completes a broad array of tasks in any given time period including standard helpdesk-related duties and occasional field work.
Who We Are:
For over four decades, Woodfin Heating, Inc. has been a dedicated partner, faithfully serving Richmond, VA, and its neighboring areas. We've evolved into the region's go-to choice for all things related to home comfort services, maintenance, and installations. We're not just a business, we're a family of nine companies united under the Doswell Operating Group banner, bound together by our unwavering commitment to Humility, Integrity, and Respect. It's no coincidence that our initials spell DOG, for we are your number one faithful friend. Join us in this exciting journey where we create lasting connections, provide outstanding service, and stand by our values every step of the way.
What We Offer:
Doswell Operating Group offers a wide range of employee benefits, including:
- A welcoming, family-oriented work environment that supports work/life balance.
- 401K plan with Roth and Traditional options, including a 25% company match on up to 6% of your income.
- Medical insurance with three plan choices, including Health Savings Account options.
- Dental insurance with two plan choices.
- Vision insurance coverage.
- Flexible spending account.
- Tuition reimbursement.
- Access to apprenticeship training programs.
- Discounts on Woodfin services for employees.
- Scholarship opportunities for you and your family.
- Paths for cross-training and career advancement.
- Paid vacation and PTO from day one.
- Employee Assistance Program for support when needed.
What You'll Do:
- Provide first level support to end-users, responding to inquiries and resolving issues in a timely and efficient manner.
- Troubleshoot hardware and software problems and properly escalate unresolved queries to the next level of support.
- Track, route, and redirect problems to the correct resources.
- Install, configure, and update software applications and operating systems.
- Perform routine maintenance on hardware components, such as desktops, laptops, tablets, and cell phones.
- Follow up with users, provide feedback, and see problems through to resolution.
- Ensure proper recording, documentation, and closure of tech tickets.
What You'll Bring:
- Associate's degree or equivalent in Information Systems, Computer Science or similar field of study is required.
- CompTIA A+, Network+, or Security+ or equivalent certification is preferred, but not required.
- Valid driver's license and reliable transportation. This position will have to travel to multiple locations in the Richmond area.
What We Are Looking For:
- Sharpened skills in pattern recognition and visualization of technical issues.
- Meticulous attention to detail.
- Problem-solving and research skills that translate to the ability to find solutions for customer problems when solutions are not immediately apparent.
- Familiarity with disparate operating systems and applications.
- Interpersonal skills that function to create connections and superior customer service experiences for users.
- Fluent English speaking and writing skills are required.
- Exemplify a continuous improvement mindset and the desire to learn something new every day.
Not everyone may fulfill all the requirements listed here. If you possess the necessary skills but are unsure about your background, please don't hesitate to apply. We welcome your application and are eager to explore the opportunity with you. We're constantly seeking individuals who can contribute to our company's growth and success.
At Doswell Operating Group, we're dedicated to creating a respectful and inclusive workplace. We're an Equal Opportunity Employer and don't discriminate based on various factors, including race, religion, gender, age, or disability. Our employment decisions are solely based on merit, competence, performance, and business requirements, ensuring fairness and equal opportunities for all.
