Wellness Specialist

Purpose: To keep displays, shelves, and coolers fully stocked and to provide prompt, friendly, and courteous customer service. To learn about Wellness products and offer information to customers. To create a hospitable environment that welcomes coworkers, customers, owners, and members of the community.

Commitment: GreenStar Co-op is committed to being an organization free from discrimination. We seek out, welcome and celebrate people with diverse identities to participate in our community-owned cooperative business structure.

Status: Level II, General Staff, Supervised by the Grocery manager

Responsibilities:

CUSTOMER SERVICE

• Assist customers with product questions in a prompt, and courteous manner, referring them to other staff when necessary.
• Offer suggestions for purchases and provide customers with product information, including proper usage of products, in keeping with FDA and DSHEA guidelines.
• Work as part of a team to develop a hospitable department space that feels welcoming to all.
• Working knowledge about all Wellness products and where they are located.
• Help customers place special orders, field customer phone calls.

STOCKING

• Replenish and rotate displays, bins and shelves using FIFO (first in, first out).
• Stock displays fully without overcrowding; face items on shelves.
• Work as part of team and establish priorities to curate aesthetically pleasing displays.
• Pull short-date or low-quality items and notify Buyer before disposing of them properly.
• Maintain backstock area to keep it neat and organized.
• Label products with appropriate PLU, price, and country of origin.

RECEIVING

• Check deliveries to verify piece count; notify Buyer of discrepancies.
• Check for damage and unacceptable quality; notify Buyer of problems.
• Help with unloading as needed.
• Rotate overstock into storage.
• Update stocking list as orders come in.
• Immediately move refrigerated deliveries to designated coolers.

DEPARTMENT MAINTENANCE

• See that unsaleable items are properly disposed of. Keep accurate shrinkage records.
• Ensure that Wellness bins, aisles, shelves and storage areas are clean, orderly, and meet health standards.
• Remove trash promptly; sweep and spot mop floor as needed.
• Participate in inventory counts.
• Ensure maintenance of department equipment and notify Center Store Manager if equipment breaks.

SAFETY RESPONSIBILITIES

• Follow GreenStar’s safety rules.
• Assist other employees in safety needs.
• Report unsafe equipment and conditions.
• Participate in safety training programs.
• Perform other tasks as assigned to ensure a safe and healthy work environment.

STOREWIDE AND OTHER DUTIES

• Attend Human Resources trainings, all-staff meetings, department meetings, and OBM Huddles to stay informed.
• Read GreenStar publications to stay informed.
• Respect and comply with storewide personnel policies.
• Describe membership benefits, and how membership investment is made.
• Adhere to scheduled shifts.
• Perform other duties as assigned.

QUALIFICATIONS AND SKILLS

• Effective interpersonal communication skills; both verbal and written.
• Demonstrated ability to follow through on commitments.
• Open to input/feedback on work performance.
• Open to giving input/feedback on Wellness department.
• Self-Driven/Motivated throughout shift.
• Knowledge about natural body care products, supplements, and herbs.
• Continuing interest in learning about wellness products through trainings & webinars.
• Demonstrated ability to handle multiple demands, stay calm, and prioritize.
• Ability to lift 50 pounds repetitively.