Welcome Team Member - Key Holder

Looking for a keyholder (opener).

We are in the business of helping others achieve their fitness goals and enjoy a luxury fitness experience. We achieve this through our innovative training programs, the latest equipment, and a knowledgeable and friendly staff. You will succeed in this role if you:

• Able to effectively communicate with members and coworkers.
• Dedicated to delivering the best member experience throughout all phases of the member lifecycle (prospective member, current member, and former member)
• Possess a strong desire to deliver an elevated member experience.
• Understands billing and AR practices.
• Have a desire to work along others as part of a team.
• Model integrity, teamwork, and an all-in attitude.
• Committed to resolving member inquiries at point of contact.
• Have a passion for fitness, health and wellness.
• Possess attention to detail.
• The ability to empathize with and diffuse escalated member issues.

Responsibilities include:

• Proactively seeking ways to positively impact the member experience and address member feedback.
• Welcome all members and nonmembers into the club with a smile and personalized greeting.
• Maintain security measures and Covid-19 related safety protocols.
• Effectively communicate new promotions and services, so that the member gets the most out of their visit.
• Work with the entire club team to ensure high levels of member service and cleanliness are met.
• Communicate with and resolve billings issues through member phone calls and in-person conversations.
• Leading billing efforts.
• Respond to phone inquiries and assist members over the phone.
• The ability to multitask.
• Conduct periodic walkthroughs of the club to ensure cleanliness standards are being maintained.

Required Skills and Experience:

• 1-2 years prior fitness industry experience in a member-facing role and/or prior customer service role.
• Experience working with computer systems and navigating through work screens.
• Ability to work nights, weekends and holidays as needed.
• Exceptional phone etiquette and willingness to make phone calls required.
• Previous experience as a Welcome Team Member preferred.

Job Types: Full-time, Part-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work Location: In person