Welcome Host Receptionist - Temporary Part time

At Willow Creek, our mission is to Love God, love people, and change the world. We can do that on and through our properties as havens of light, hope, safety, kindness, community, and joy. We want to leverage magnetic environments and experiences to serve the communities we are in.

As the temporary Willow South Barrington Commons Part time Host you would serve as the welcoming face to greet anyone who enters the building through our public entrance, the F entrance doors. You will serve as the first interaction with our guests and provide a warm welcome, answer questions and focus on providing a great guest experience for all of those who enter our facility. You will also provide consistent eyes & ears to identify any potential issues and contact appropriate support teams as needed.

As a staff, we aim to foster a culture that has open hands to do whatever it takes to serve and support that mission, serving with humility and open hands. Wherever the need is, we step in. Nothing is above or beneath us to serve one another or our Church.

This position is temporary, up to 3 months, and Part time (+/-15 hours per week). Limited benefits such as reimbursement for counseling fees and paid time off accrual is available.

Job Responsibilities

• Provide staff coverage at the F Entrance Desk throughout open building hours in order to provide consistent care to those entering our campus.
• Greet guests, answer questions, trouble-shoot for questions or situations that require additional support and then engage the correct teams to solve those problems (Security, Operations, Facility Management, etc).
• Serve as the eyes and ears on those entering our campus on weekdays.
• Provide email & phone customer service for Willow Commons including following up on inquiries about upcoming events, directing inquiries about rentals to the right campus and other customer service needs as they arise while maintaining the priority of welcoming guests coming into the building.
• View and check real-time camera footage of the building to run visual checks from the desk on what is happening around the building and if any intervention is needed.

Staff Values:

• Believing the Best | Trust is our default
• Commit to Candor | Kindness is our way
• Embrace Challenge | Grit is our style
• Setting the Tone | Joy is our attitude
• Choose Unity | Diversity is our strength

Success is defined as

• Ensuring a welcoming, friendly & safe environment at the campus main entrance
• Assisting people with questions, directions to events or connecting to services/businesses available on-site
• Identifying any potential risks to the campus/staff/congregation through visual observations and relational interactions at the entrance and on cameras with those entering our campus & calling for the right supports as needed

Preferred Experience and Skills

Skills/Competencies:

• Hospitality - demonstrates the consistent ability to make each person feel seen & cared for
• Customer Service
• Highly observant to identify potential risks & implement additional supports or safety measures
• Flexible - able to operate in a role that varies day to day as we build into amenities & businesses available on site.

Personal Characteristics:

• Hospitable - represents the mission of Willow Commons in their interactions with each guest
• Approachable - creates warmth and safety in workplace relationships
• Discernment - able to identify, respond and diffuse situations before they escalate

Education and Experience:

• Experience in providing excellent customer service
• Administrative skills to field online and phone inquiries about Willow Commons
• Ability to read people and situations
• Familiarity with safety and security protocols and measures