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Salary```Job Overview:```
We are seeking a friendly and customer-oriented Front Desk Agent to join our team for our Saturday and Sunday, 7am-3pm shift. As the first point of contact for our guests, you will play a crucial role in providing exceptional hospitality and ensuring a positive guest experience. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.
```Responsibilities:```
- Greet guests with a warm and friendly welcome
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with reservations and room assignments
- Maintain accurate guest records and ensure confidentiality of information
- Process payments and maintain cash drawer accuracy
- Collaborate with other hotel departments to ensure guest satisfaction
- Handle phone calls and direct them appropriately
- Maintain a clean and organized Front Desk area
```Requirements:```
- Previous experience in hospitality or hotel management is preferred
- Excellent communication and interpersonal skills
- Proficient in using phone systems and other office equipment
- Strong problem-solving abilities and attention to detail
- Ability to handle difficult situations with patience and professionalism
- Knowledge of hotel operations and guest services
- Familiarity with phone etiquette and customer service best practices
Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests. Apply now!
Job Type: Part-time
Pay: From $14.00 per hour
Expected hours: 16 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Every weekend
- Holidays
Work setting:
- In-person
Experience:
- Hotel: 1 year (Preferred)
Work Location: In person
