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SalaryWe are looking for a friendly, reliable Night Auditor/Front Desk Agent at Fairfield Inn and Suites by Marriott Omaha Northwest!
This is an overnight shift from 10pm-8am with the regular days working of Sunday, Monday, and Saturday. 30 hours per week.
Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
Job Type: Full-time
Pay: From $14.00 per hour
Expected hours: 30 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- Holidays
- Night shift
Work setting:
- In-person
Experience:
- Customer Service: 1 year (Preferred)
Shift availability:
- Overnight Shift (Required)
Work Location: In person
