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Form of work
SalaryDescription
The Concierge provides exceptional customer service at the front desk for all residents and guests.
Key Responsibilities
- Provide Class “A” customer service – Building a good rapport with tenants and going above and beyond whenever possible
- Meet and greet all visitors such as tenants, guests and prospects
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Respond to tenant questions and complaints in a timely manner
- Ensure that only authorized individuals enter the building
- Manage incoming phone calls and direct them to the appropriate destination
- Coordinate reservation for amenity space, loading elevators and loading dock
- Complete daily building walks, looking for maintenance items, reorganizing furniture/décor and cleaning up whenever needed
- Work scheduled shifts
- Perform other duties as needed
Qualifications
- High School Diploma or equivalent (GED)
- Strong customer service background
- 1 year of concierge or high-end customer service experience is needed and 3 years is preferred
- Must be able to work weekends
- Ability to work holidays required. Flexibility to pick up additional shifts, as needed
- Proficient in Microsoft Office, particularly Outlook, Word and Excel
- Outgoing personality with ability to relate to diverse group of people
- Self-motivated and high energy
- Strong problem-solving skills
- Strong sense of urgency
- Must be highly credible and trustworthy, and operate with high degree of integrity
- Must hold oneself and others accountable and strive for a high level of excellence
- Must have a positive, can-do attitude and be able to fuel growth and innovation
- Must be customer-focused and results-oriented
- Must want to continuously learn and develop
- Exceptional oral and written communication skills
- Ability to work well in a team establishing good working relationships with others
- Ability to multitask and prioritize tasks with a strong attention to detail
- Self-directed and able to work independently, with minimal supervision
About Comstock Companies
Comstock Holding Companies®, Inc. (NASDAQ: CHCI) is a diversified real estate organization with a 30+ year history of investing in, developing, acquiring, owning and operating virtually all types of residential, commercial, and mixed-use real estate, while providing supply-chain and management services to institutional investors, lenders, owners and municipalities with interests in real estate.
Comstock Holding Companies, Inc. is a developer, operator, and asset manager of mixed-use and transit-oriented development properties in the greater Washington, D.C. metropolitan area, where we focus primarily on select high-growth urban and transitioning “sub-urban” markets.
We invest capital for our own account and on behalf of our asset management clients and institutional real estate investors seeking above average risk adjusted returns. Our asset management clients include private and institutional owners and investors in commercial, residential, and mixed-use real estate properties and various governmental bodies that have a vested interest in leveraging the potential of public-private partnerships.
Comstock Holding Companies, Inc. is a developer, operator, and asset manager of mixed-use and transit-oriented development properties in the greater Washington, D.C. metropolitan area, where we focus primarily on select high-growth urban and transitioning “sub-urban” markets.
We invest capital for our own account and on behalf of our asset management clients and institutional real estate investors seeking above average risk adjusted returns. Our asset management clients include private and institutional owners and investors in commercial, residential, and mixed-use real estate properties and various governmental bodies that have a vested interest in leveraging the potential of public-private partnerships.
