Weekend Client Care Coordinator

Home Instead® is looking for a Weekend Client Care Coordinator to join our dynamic team!
Days of work: Saturdays and Sundays
Do you want to come to work every day knowing your work is directly helping someone in need in a positive way? Do you love working with seniors? You have found the job you are looking for! The ideal candidate will be goal-oriented, eager to learn and grow with a focus on helping families create the best home care plan for their loved ones, and continue to follow and adjust their plan to enable them to live safely and independently at home. Home Instead® is the world's trusted source of non-medical companionship and home care services for seniors. Our services include companionship, meal preparation, light housekeeping, medication reminders, laundry, errands, escorting to appointments, Alzheimer's care, hospice support and personal care.
Primary Responsibilities:

• Reflect the core values of VontSinger Senior Services (d.b.a. an independently owned and operated Home Instead franchise)
• Conduct client/Care Pro Introductions with every new client and every new Care Pro
• Provide quality assurance visits with Care Pro's and provide direction and guidance to them.
• Monitor and log both client and Care Pro activity and follow up on Care Pro assignments and client service in the operating system.
• Field new client and Care Pro inquiries over the phone in a knowledgeable manner and schedule care consultations.
• Work as a Care Pro on a shift, until coverage is found.
• Facilitate quality assurance visits with clients.
• Work with clients and their families on issues that may arise to ensure they are getting resolution as well as receiving the services needed in a timely manner.
• Maintain regular attendance at the office to execute job responsibilities.

Education/Experience Requirements:

• Two years experience in home care, health care or senior-related industry required, an equivalent combination of education and work experience may be considered.
• Possess a valid driver's license and valid auto insurance.
• Must have a functioning voicemail box that is monitored and must return messages.

Knowledge, Skills and Abilities:

• Must have an understanding of and uphold the policies and procedures established by VontSinger Senior Services, (d.b.a. an independently owned and operated Home Instead franchise).
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines.
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills.
• Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures.
• Must demonstrate knowledge of the senior care industry.
• Must have the ability to present a professional appearance and demeanor
• Must have the ability to operate office equipment.
• Must be patient and congenial on the telephone.
• Must have computer skills and be proficient in Excel and Word.
• Must have the ability to perform duties in a professional office setting.
• Must have the ability to work as a part of a team.

Position Information
Title:Weekend Client Care CoordinatorID:1051
Please note that this is the job board for the franchise office located at 170 N. La Canada Drive, Suite 40, Green Valley, AZ 85614. Each Home Instead franchise is independently owned and operated. To find a franchise near you, please visit the Careers page.
For job related questions please call the franchise office at 520.770.8660.