Address
Form of work
SalaryPeople want to work with a person, not a company. PCH is a community of people; associates, guests and ownerships. It is a relationship, built upon common purpose and values. It’s more than a job, a guest experience, or a business investment. Together, we are making a difference in people’s lives. ~Tony Davis, President
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
- Be proficient in reading a Banquet Event Order (BEO) and have the ability to complete table setups according to the event's requirements.
- Set tables in the assigned area or ensure that they are correctly and uniformly set, using clean and pressed linen without any rips, stains, or tears. Use clean, unspotted silverware, china, and glassware, ensuring there are no chips or cracks.
- Properly clean and replenish table condiments such as salt, pepper, sugar, and bread baskets.
- Familiarize oneself with the menu for each function served and be able to explain the major ingredients and preparation methods for each item to be served.
- Maintain the station's cleanliness and organization during service, ensuring a tidy and inviting atmosphere for guests.
- Continuously patrol the assigned station, promptly refilling water and coffee, removing service items, and following established policies and procedures. Regularly check on guests to anticipate and fulfill their needs.
- Follow proper in-room clearing and aisle tray break-down procedures to maintain efficient service and a clutter-free environment.
- Collect and return all reusable table condiments for cleaning and refilling as needed.
- Assist the Banquet Captain or Maître d' in breaking down buffet or other special food service tables and equipment after events.
- Participate in setting up, serving, and breaking down coffee breaks, receptions, and other special functions as assigned.
- Assist with setting up, tending, and breaking down banquet bars as required.
- Work with the Banquet Captain or Banquet Manager to set up buffet and other special food service tables/stations according to event requirements.
- Welcome and serve guests with an "Aggressive Hospitality" approach, following all policies and procedures regarding food and beverage service.
- Adhere to guest check and money-handling procedures while serving a la carte and beverage orders.
- Utilize "Suggestive Selling" techniques when appropriate, such as promoting a la carte wine, mixed drinks, after-dinner cordials, and coffees.
- Complete any assigned side work, which may include refilling condiments, sorting linen, hanging/sorting drapes, cleaning/storing serving equipment, and other related tasks.
Our Culture:
Our team embodies service that spans beyond typical hospitality. Both warm and authentic, we are a team committed to excellence. Our benchmark is our genuine care for others. For this reason, we love coming to work to create new experiences every day. The secret sauce to our successful recipe: Put people first.
We celebrate our places. We encourage independent thinkers who fill their workspaces and properties with joy. PCH Hotels & Resorts creates experiences, connections and traditions through generations of storytellers.
PCH Hotels & Resorts brings the heart and soul to hospitality. Our core values are the foundation of everything we do!
You belong here. Join the PCH Hotels & Resorts family, where we put people first.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
