Wedding Ceremony & Event Operations Manager

Position: Wedding Ceremony & Event Operations Manager

Property: Cantigny Park & Golf - Wheaton, IL

Department: Food & Beverage

Reports to: Assistant Director of Sales & Senior F&B Manager of Operations

Full-Time, Salaried, Exempt status

Position Summary

This position serves multiple functions including acting as the primary liaison and client contact for the planning, development and execution of wedding ceremonies at Cantigny, along with operations management for events and programs at Cantigny including recruiting Wedding Ceremony coordinators, coordinating and managing the set up and fulfillment of wedding reception décor. In compliment to these functions, this role additionally integrates with the rest of the operations leadership team to execute and support events, public programs and other F&B functions.

Work schedule included evenings and weekends, generally to maintain Wednesday through Sunday work days.

Essential Duties and Responsibilities

· Coordinate directly with clients for the planning of wedding ceremonies booked by the sales team.

· Managing the operation of all wedding ceremonies including the management of ceremony coordinator staff.

· Scheduling, management, creation of calendars and organizational documents for ceremony coordinators.

· Coordinate within the F&B management team with logistics and operational needs.

· Serve as the primary on-site manager for wedding ceremonies and the management of décor set up for wedding receptions throughout the property.

· Serve as liaison between the Catering Sales Managers and Wedding Coordinators to execute all established plans and serves as the on-site manager of Wedding Ceremony Coordinators.

o Includes preparing meetings with updates for coordinators as well as the Sales Managers.

o Assist in maintenance of ceremony supplies and décor items as well as the organization of these items.

o Handles guest complaints as needed and ensures guest satisfaction.

o Regularly evaluates F&B facilities and ceremony gardens to ensure safety, exceptional appearance and proper function and communicates any needs to the appropriate team members.

o Coordinate with third-party vendors (such as: officiants, florists, decorators, musicians, DJs, etc.) when needed to support coordinators and to ensure these components are delivered, set up, and executed as instructed by the clients.

o Coordinate with Cantigny Park & Golf departments (security, facilities/maintenance, setup, golf academy, etc.) to communicate any guest needs, guest arrival, and delivery of client items.

· Drive a golf cart or wedding tram as needed to transport wedding clients and guests as well as set-up items between and throughout the two properties.

· Assist in day-to-day operational tasks assigned by the Director of food and beverage Operations.

· Fulfill additional leadership needs for the management and execution of other F&B events as directed.

· Additional responsibilities as assigned.

Education/Qualifications/Certifications

· High school diploma required.

· Some experience in wedding/event coordination & management.

· Demonstrated experience and capability in the areas of fiscal management, strategic planning, and time management.

Some experience managing staff in a guest facing capacity.

· Demonstrated quality written, verbal, and interpersonal communication skills.

· Demonstrated ability to confidently communicate and provide directions to large groups of guests in a professional manner.

· Demonstrated ability to communicate and work alongside with staff members throughout the Food & Beverage Department.

· Demonstrated ability to monitor event timelines and ensure day-of deadlines are met.

· Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including weekends.

· Positive attitude, professional manner and appearance in all situations.

· Must possess fluid knowledge and experience using a variety of software programs including Microsoft Office, Outlook, Word, Excel, and PowerPoint. In addition, must have ability to learn and develop proficiency in other software programs as needed.

Position Physical Requirements

Must have the ability to:

· Read and write (English)

· Communicate verbally with staff members and/or customers

· Give and/or follow verbal and written instructions

· Supervise subordinates

· Visually inspect all work areas

· Retrieve, read and interpret information from technical sources

· Stand, sit, walk, push, pull, lift, grasp, bend and kneel for up to 5 hours at a time

· Lift up to 30 lbs occasionally, 10 lbs frequently, and 5 lbs constantly

Supervises

Wedding coordinators and set-up team, other F&B staff.

Working Conditions

Work hours to include days and evenings, including most weekends. Work indoors and outdoors in a banquet and garden environment. May be exposed, from time to time, to rain and inclement weather, potentially dangerous pesticides, herbicides, fertilizers, equipment movement hazards, and misdirected golf balls. Injury may result in exposure to the above if safety policies and practices are not properly followed at all times.

Machine/Equipment/Tools Used

General office machines such as personal computers, printers, copiers, fax machines, calculators, telephones, etc.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Night shift
• Weekends as needed

Experience:

• Customer service: 2 years (Preferred)

Ability to Relocate:

• Wheaton, IL 60189: Relocate before starting work (Required)

Work Location: In person