Wedding Annex Coordinator

Catbird is currently seeking an Annex Coordinator at our Wedding Annex to assist within the management team to help maintain store operations and maximize profitability through effective management of the floor staff and implementation of policies and procedures. The Annex Coordinator is responsible for continuously improving and developing store operation, taking ownership of the responsibilities assigned by the Store Manager, and acting as a role model to the rest of the sales team.

In our 19 years in business, Catbird has become an icon, the ultimate destination for gifts and jewelry. Founded in Brooklyn, NY, Catbird is a mecca for an international cast of shoppers who come to visit the brick and mortar stores of their beloved website. Both our stores and website are filled with a carefully curated selection of designers, including our in-house line of jewelry. Our Catbird line is made in our Brooklyn studio and with a few trusted partners, using ethically sourced materials and conflict-free stones. Highly trained Catbird jewelers oversee every step of the process. We are dedicated to a return to local manufacturing - what our neighborhood was famous for. Catbird is a proud member of the CFDA, certified Made in New York, and No Dirty Gold.

The key to our success is remaining true to our values:

-We believe in being an anti-racist organization and actively championing diversity, inclusion, and equity

-We believe in making and selling things people will want to keep forever and will bring continuous joy.

-We believe in doing everything we can ourselves. 

-We believe in always thinking of the long game and not focusing on a quick profit.

-We believe we are the best at what we do and we work hard to make sure we know how to sustain it as we grow.

-We believe in treating everyone (coworkers, customers, vendors) with deep respect, kindness, and honesty.

Key Responsibilities

• Responsible for interactions and transactions on the floor and expected to have a high level of communication skills within the company
• Supervise sales associates/floor staff for days in which Annex Coordinator is the manager on duty
• Leads by example regarding professionalism, customer service skills, etc
• Support and encourage staff to provide the highest level of customer serviceInform floor staff at start of day of any product updates, policy changes, or other miscellaneous information
• Help to assist new employees using company tools and knowledge while monitoring and implementing to existing staff
• Act as point person for both staff and customers, managing customer service issues and answering high level questions
• Demonstrate an in-depth knowledge of our merchandise
• Resolve all customer problems and complaints quickly and effectively, ensuring customer satisfaction
• Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise)
• Ability to focus and prioritize during busy times
• Delegate tasks to employees to keep the business running smoothly (i.e. chore chart, restocking, tagging products, photo requests, emails, etc)
• Maintain sales floor to adhere to brand standards & consistently look for opportunities to improve it
• Ensure that all emails are answered by the end of the day
• Communicate any inventory and supply needs as well as employee issues with Store Manager
• Open and close the store following proper procedures documented in the opening and closing checklist
• Collaborate with store manager in areas of management, physical security, and inventory management

Our Ideal Candidate

• Retail experience required, jewelry experience a plus!
• Looking for someone who understands that customer service is the MOST important thing
• Personal integrity and time management 
• Must be proficient in written and verbal communication
• Must be able to navigate Microsoft Office, Gmail, Endear and Acuity

$24 - $26 an hour

Plus premium weekend pay & monthly bonus opportunities