WEBEX (AV COLLAB) ENGINEER

WEBEX (AV COLLAB) ENGINEER / JOB DESCRIPTION:

The ideal candidate will provide Webex best practices as well as hands

on experience with support, implementation, and management of Webex, Zoom and Microsoft

Teams enterprise solutions in a global corporate environment. The candidate should also have

a strong background in the following:

• AV Collab End-User Troubleshooting and Support
• AV Collab Management Portals (i.e. Control Hub, Site Admin, Zoom Admin, MS Teams
• Admin, etc.)
• Webex, Zoom and MS Teams Administration
• Azure AD / SCIM Sync Services
• Webex Device Management
• Webinar and Townhall Support
• Webex VDI Support
• Webex Integration Support
• AV Collab Licensing Management (Webex, Zoom, MS Teams)

The candidate should have 5+ years of experience with AV Collaboration in the analysis,

support, implementation, hands-on delivery of AV Collab-based applications. In addition, the

Webex AV Collab Engineer should have recent experience in the following:

• Managing AV Cloud and On-Premises enterprise technologies in a large-scale, global
• environment
• 6+ years of Webex support experience in engineering technical solutions for AV Collab
• solutions based on industry standards using Webex, Zoom and MS Teams
• 7+ years of experience with administering and configuring Webex via Control Hub.

Experience with multiple Identity Providers in a Webex Environment a plus.

Technical Experience and Skills:

• Must possess an in depth understanding and hands-on experience managing AV
• Collaboration applications and services (Webex, Zoom, MS Teams)
• Knowledge of cloud system engineering principles and considerations
• Knowledge of architectural design, API integration and solution packaging, management
• and troubleshooting with a focus on planning, deploying, and supporting enterprise AV
• Collaboration implementations.
• In depth experience with Collaboration, Portals, Audio Visual Devices, Townhalls, Webinars,
• Meetings and Chat messaging.
• Must have experience with cloud-scale services and infrastructure components.
• Experience with Authentication and Access solutions related to AV Collaboration and Azure services.
• Experience evaluating existing infrastructure and applications running within Webex and
• Azure to ensure proper automation of operations and optimization are in place.
• Work closely with Application, Network and Security teams to ensure requirements are reflected appropriately in the Azure-architected design patterns.
• Webex experience must include client service management, control hub management,
• licensing management, townhall support, and domain support.
• Experience with disaster recovery, monitoring and performance tuning.
• Knowledge of networking topologies and engineering, including DNS, Active Directory,
• Active Directory Federation Services (ADFS), firewalls, load balancers, and gateway devices
• Experience working with regulated environments (PCI, HIPAA, etc.)
• Be able to write and maintain custom scripts to increase system efficiency and lower the human intervention time on any task.
• Strong knowledge and expertise with migrations from various AV Collaboration Services to another
• Experience in the administration and governance of AV Collaboration Cloud Services
• Must have the ability to stay current of all things AV Collaboration, including changes and updates, roadmap and releases and third-party solutions.
• Monitor endpoint security logs and initiate appropriate level of response mitigation.
• Monitor and test application performance for potential bottlenecks, identify possible solutions and work with developers to implement those fixes.
• Creates Change Orders and attends Change Order Approval Meetings as necessary.
• Experience with Scrum environment a plus
• Manage service requests, issues, and solutions using service ticketing software. Keep all tickets and projects updated and track time in a detailed format.
• Implement and Maintain security, backup, capacity, redundancy, fail-over and disaster recovery strategies.
• Troubleshoot and resolve incidents / problems as required.
• Assist with packaging and deployment of software releases as required.
• Assist with application and OS patching as required.
• Experience with Windows and IOS Operating Systems a plus.
• Experience with Change Management Processes a plus
• Cisco Webex certifications a plus

Job Type: Contract

Salary: $55.00 - $60.00 per hour

Benefits:

• Dental insurance
• Paid time off
• Vision insurance

Experience:

• Webex Engineer: 6 years (Required)
• AV collab: 7 years (Required)

Ability to Commute:

• Roseland, NJ 07068 (Required)

Work Location: Hybrid remote in Roseland, NJ 07068