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Form of workJob Description
Summary:
The Remediation/Restoration Lead Tech prescribes, coordinates, controls, and performs work activities on restoration projects to successfully fulfill service needs and facilitate a positive customer experience. As the front-line representative of the SERVPRO® brand, the Remediation Lead Tech demonstrates to customers and clients the company’s "Like it Never Happened" commitment.
Primary Responsibilities:
Facilitate a positive customer experience and ensure customer satisfaction of services.
Communicate clear expectations to Remediation/Restoration Technicians and supervise their activities.
Coordinate and perform restoration processes as scheduled and ensure quality control. We are specifically looking for someone to lead the mold division.
Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers. PPE and safety on each job is important.
Follow and oversee safe work practices and adherence to safety and risk management guidelines.
Document a detailed and accurate job file to support the services provided. Production Manager will be a key person the Lead Remediation Tech will be working with to support you.
Manage and control labor and consumable usage on assigned projects. Manage assets by protecting and using equipment and materials properly.
Coach and train Remediation/Restoration technicians.
Communicate with Production managers and office staff on project progress and issues.
Perform daily, weekly, and monthly vehicle maintenance and equipment maintenance, as assigned..
Continue development of Restoration expertise in services, cleaning products, and equipment.
Other tasks/duties as required by employer.
Experience Requirements:
IICRC certifications preferred.
Minimum 5 years of experience in mold remediation, building/designing containment, Water Restoration, or construction.
Experience in a supervisor role preferred.
Effective written and oral communication skills.
General knowledge of plumbing and electrical.
The use of Personal Protective Equipment.
