Wash Attendant/Cleaning Crew

Job Summary

As an acting member of Waterdrops Express Car Wash, the Wash Attendant/Cleaning Crew performs the daily operational practices of running the car wash facility. However, the position may require cross-training sometimes. Wash Attendants/Cleaning crew can also help on the kiosk/POS section upon the request of the manager on shift. Attendants ensure that each customer consistently receives a clean, dry, and shiny vehicle and that the facility stays organized and clean throughout the week. Wash Attendants should possess a positive, friendly, and motivated attitude toward co-workers and customers. Wash Attendants are also responsible for maintaining the store's image and answering customer inquiries.

Work Context

• Work Setting- Position requires average amounts of physical activity in an outdoor carwash setting.
• Environmental Conditions- Potential exposure to car wash chemicals and incoming and outgoing traffic throughout the day. Conditions are hazardous and the position requires candidates to be alert at all times. Candidates must follow our safety policy for PPE use as some conditions that may be hazardous.
• Job Hazards- Must adhere to all safety rules, policies and regulations in relationship to OSHA and Waterdrops Equipment standards (including but not limited to Chemical Exposure, Slip/trips/falls, Sprains & Strains Electrical Hazard, Vehicle Movement, Machinery/Equipment Exposure, Heat Exposure)
• Body Positioning- Ability to intermittently and repeatedly bend, stoop, kneel, reach, twist, perform repetitive motions using hands to grasp, push, pull, or do fine manipulations, climb ladders, and stand for prolonged periods. Ability to lift or move items of light to heavy weight, up to 25 lbs. occasionally.
• Position requires regularly walking, standing, using hands, reaching with hands and arms.
• Position requires peripheral vision, ability to see color, ability to adjust focus, distance vision, close vision
• Work Attire- Position requires a uniform including black or khaki pants, company provided blue polo shirt, non-slip shoes and company provided name-tag and access card.
• Routine versus Challenging Work-Position is fast paced at times and involves work that is dependent on the weather.
• Pace and Scheduling - Position requires flexible availability. Weekend and holiday availability is also required. This can be subject to change and work schedules may be altered by the Store Manager to meet business needs.

Primary Job Duties

• Greet customers entering the establishment. We take pride in ensuring that each and every customer feels welcomed and satisfied with their time spent with us. SMILE and BE KIND!
• Maintain a positive attitude and calmly respond to customers' complaints. When encountered with a customer dispute, immediately call management for assistance. Uphold customer service and overall kindness to customers as the utmost.
• Guide cars into the wash area with a focused, pleasant, and competent demeanor.
• Must be able to operate the send station and have a complete understanding of all overrides to adjust the wash per vehicle as needed.
• Must perform a visual inspection of the vehicle before entering the tunnel. Upon completion of the inspection the attendant must decide how the vehicle should enter and adjust the proper overrides needed into the send station prior to sending it through the tunnel.
• Never leave your post unattended or without informing the manager on shift.
• Scrub heavily soiled and hard to reach areas of vehicles, and pre-wash exterior areas of cars with the correct equipment provided by the manager on shift. Very important if the car is super dirty!
• Be proficient with all policies and procedures. Must be able to perform them on a daily basis as needed.
• Regularly clean and maintain facility and equipment, as well as throughout the outside portion of the establishment and ensure everything is kept in the appropriate place and organized.
• Install or take down vacuum hoses at the beginning or end of the day
• Perform regular visual inspections of all equipment and report immediate concerns to the Store Manager.
• Complete duties as assigned by the Store Manager or manager on shift.
• Perform preventative maintenance on car wash equipment, inspect parts or vehicles for cleanliness, damage, and compliance with standards or regulations and report any malfunctions to Store Manager or manager on shift.
• Keep the entire property spotlessly clean and ensure everything is kept in the proper place and organized.
• Must be able to know how to fill out a Customer Experience Report (CER) in the event a manager is not onsite to do so.
• Keep vacuums unclogged and hoses hung properly.
• Ask customers for feedback regarding wash and encourage them to leave us a yelp/google review if they were satisfied with our service.
• As addressed in our handbook, cell phone usage, earphones or other electronics are not allowed while on the clock as this can cause distraction and lead to mistakes and incidents.

Job Type: Part-time

Pay: $15.50 - $18.00 per hour

Schedule:

• Evening shift
• Night shift
• Weekends as needed

Work Location: In person