Warranty Clerk

Location: North Richland Hills, TX | Job Type: Full Time | Compensation: $21/hr | Schedule M-F 9a-5p

Norm Reeves Honda in North Richland Hills is a reputable automotive dealership committed to providing exceptional customer service and high-quality vehicles. As part of our dedicated team, the Warranty Clerk plays a crucial role in managing warranty claims and ensuring customer satisfaction.

Responsibilities:

1. Warranty Claims Processing:
- Accurately and efficiently process warranty claims for automotive services and repairs.
- Ensure compliance with manufacturer and dealership warranty guidelines.

2. Documentation and Record Keeping:
- Maintain detailed and organized records of warranty claims, including supporting documentation and communication.
- Track warranty claim statuses and follow up as needed to expedite resolution.

3. Communication and Collaboration:
- Collaborate with service advisors, technicians, and parts departments to gather necessary information for warranty claims.
- Communicate effectively with manufacturers and warranty administrators to facilitate timely resolution of claims.

4. Customer Interaction:
- Address customer inquiries related to warranty claims with professionalism and a commitment to customer satisfaction.
- Provide clear explanations of warranty coverage and processes to customers.

5. Quality Assurance:
- Conduct regular reviews of warranty claim submissions to identify and address errors or discrepancies.
- Implement continuous improvement measures to enhance the efficiency of the warranty process.

6. Training and Compliance:
- Stay informed about manufacturer warranty policies and updates.
- Provide training and guidance to service department staff on proper warranty documentation and procedures.

7. Reporting:
- Generate and analyze reports related to warranty claims, identifying trends and areas for improvement.
- Prepare regular reports for management on warranty claim performance.

Qualifications:

- High school diploma or equivalent; additional education in automotive technology or related field is a plus.
- Previous experience as a Warranty Clerk or in a similar role within an automotive dealership is preferred.
- Familiarity with warranty procedures and guidelines of major automotive manufacturers.
- Strong attention to detail and accuracy in record-keeping.
- Excellent communication and interpersonal skills.
- Proficient in using computer software for data entry and record management.

Personal Attributes:

- Customer-focused with a commitment to providing excellent service.
- Strong organizational and multitasking abilities.
- Team player with the ability to collaborate effectively with various departments.
- Adaptability in a fast-paced automotive dealership environment.
- Ethical and professional conduct.

Join our team at Norm Reeves Honda and contribute to our commitment to excellence in customer service and automotive care. As a Warranty Clerk, you'll play a vital role in ensuring the satisfaction of our customers and maintaining the high standards of our dealership.