Address
Form of workJob Description
Benefits/Perks
Responsibilities
- Process/systems training.
- Paid time off.
- Paid Holidays.
- Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices.
- We are seeking an Administrative Assistant/Warranty Administrator to join our thriving Window World Team. You will be a critical part of our company's continued growth, performing clerical and administrative functions helping to drive our success. Areas of responsibilities include Warranty Administration, Receptionist duties and Customer Service.
Responsibilities
- Handle inbound and outbound calls using proper phone etiquette.
- Maintain strong knowledge of products, policies, and services of the organization.
- Convert customer inquiries from various communication channels into in-home sales appointments.
- Schedule sales appointments, product installations, and/or service appointments with both customers and Window World team.
- Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.
- Accurately create and update customer accounts and input records of customer interactions into CRM.
- Follow standard operating procedures.
- Prepare customer service call reports for management.
- Maintain a well-organized and professional workspace.
- Provide assistance with training and orientation for other team members as assigned.
- Quickbooks experience a plus
- Greet and assist onsite guests.
- Develop and implement organized filing systems.
- Perform any other tasks that may arise.
