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SalaryWarehouse Operations Planner
At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment, customer care and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together.
Radial, the leader in omnichannel commerce technologies and operations has an exciting opening for a Warehouse Operations Planner. Radial’s omnichannel solutions use cutting-edge technology and analytics to optimize the e-commerce end to end processes reducing costs for our customer while enhancing the consumer experience.
Role Summary:
The Warehouse Operations Planner ensures the fulfillment center has the system support, processes, and training required to achieve operational objectives; coordinates between systems, fulfillment center, and operations teams to develop and maintain detailed functional requirements and operational process flows; prioritize and manage the delivery, functional testing, and implementation of new functionality and enhancements; manage and validate data integrity; and analyze and evaluate key performance indicators (KPIs) to identify opportunities for continual improvement within the operation and system functionality.
Responsibilities:
- Follows all safety guidelines and performs in a safe and careful manner
- Responsible for trouble shooting and resolving warehouse management system (WMS) and warehouse control system (WCS) issues
- Vendor point of contact for all WMS/WCS system needs
- Monitors all conveyance and automation systems to ensure proper workflow
- Documents all system changes
- Responsible for exception reporting for all warehouse functions to include root cause analysis and problem solving
- Responsible for sales and operational reporting required for the fulfillment center
- Creates and sends on demand reporting required by the Operations Team
- Researches all SLA and Aged order discrepancies identified by the KOP reporting team
- Plan and execute physical/systemic setup for business changes (peak, non-peak, promotion), this includes locations changes, put away logic, pick path/zone adjustments and sku slotting
- Creates detailed SOP’s for any changes to physical/systemic setup driven by the business
- The Warehouse Operations Planner is trained in all department processes, and they create and update SOP’s when needed
- Leads and executes project work as well as client requests (promos, quality and inventory checks, slotting updates, research)
- Partners with client regarding value added services (VAS) preparation requirements to include creating operational SOP’s
- Assures that knowledge of potential system changes are shared with the Operations Team (waving parameters can be adjusted, etc.)
- Creates/updates slotting matrix used by Wave Planners to aid in making proper replenishment transactions
- Monitors aged inventory transactions and investigates as needed
- Work Change Carrier (orders that need to be re-rate shopped interfaced to the WMS)
- Research and assist with sku issues to include auditing item profiles and on hand inventory
- Prepares/executes all systemic functions of RTV processing
- Assist with all client transfers in and out of the facility both operationally and systemically
- Verifies and completes aged receipt transactions prior to inventory sync to ensure accuracy
- Responsible for the training and ongoing coaching of Wave Planners
- Performs the job duties of a Wave Planner if they are absent
- Reports any failures of associates to follow proper systemic procedures affecting production/SLA agreements
- Assists with user set up and password resets
- Assists with training associates
- Trains associates for new system rollouts
- Provides information/training to other Radial sites
- All other duties assigned by supervisor or manager
Qualifications:
- Above average knowledge of all conveyor sortation and other automation
- Verbal skills/knowledge to describe specific conveyor areas to vendor/maintenance team should replacement parts be needed/installed
- Initiative – Volunteers readily
- Seeks increased responsibilities
- Asks for and offers help when needed
- Near perfect attendance and punctuality
- Dependability – Follows instructions, responds to management direction
- Takes responsibility for own actions
- Keeps commitments
- Motivation – Sets and achieves challenging goals
- Knowledge of department processes and SOPs systems acumen
- Attention to detail
- High School diploma or GED
- Experience, 2-4 years of experience in warehouse, distribution, or manufacturing environment
- Computer Skills – MS Office Suite and e-Mail etiquette required
- Working knowledge of WMS Systems
Travel:
- This position is not remote.
- Travel is not required..
Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation to search for a job opening or to submit an application, please contact us by emailing hroperations@radial.com. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.
