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Form of workJob Description
Warehouse Associate Job Description
Non-Exempt
Reports To: Branch Manager
POSITION SUMMARY:
The Warehouse Associate is responsible for performing an array of duties such as receiving and processing incoming stock and materials, picking and filling orders from stock, packing and shipping orders, or managing and organizing the warehouse. Responsible for providing outstanding, friendly, and knowledgeable customer service to help us increase customer satisfaction, making sure clients depend on us for their auto glass needs. Warehouse associates are the backbone of our thriving auto glass business and are responsible for the day-to-day tasks that keep the warehouse running efficiently.
RESPONSIBILITES:
The following responsibilities are subject to change based on the needs of the company and employee interest level:
Quickly and accurately receive, process and store incoming auto glass product shipments.
Ensures shipments are inspected and damages or shortages are documented and recorded. Initiates freight claim procedure when necessary.
Checks incoming delivery contents against packing list to verify accurate and full delivery.
Verifies vendor part number and MGC stock number for all incoming products.
Prepares receiving reports and notes any shortages, damages or overages. Promptly reports any discrepancies to supervisors.
Operates hand trucks, pallet jacks, forklifts, order pickers, and OR other equipment safely and in accordance with organizational procedures.
Determines proper bin number and/or location of incoming products.
Stores incoming products in proper location according to bin number or product sequence.
Selects products from inventory to fill customer orders.
Prepares, packs, and scans (as appropriate), and stages products for transfer and customer pick-up and delivery in accordance with established standards.
Ensures that auto glass is loaded/unloaded safely and properly to avoid damage.
Processes documentation necessary to ship transfers and customer orders, including bills of lading, packing lists, small parcel manifests and other necessary documents.
Loads delivery vehicles and assists customers with will call pickups.
Processes customer returns. Ensures returns are in sellable condition per company policy.
Verifies that warranty paperwork has been properly and neatly filled out. Initiates warranty return process, and stages product in warranty area.
Performs cycle counting on assigned items to keep accurate inventory records.
Verifies actual counts of stock against CORE inventory. Investigates and reports discrepancies.
Ensures safety by maintaining cleanliness of warehouse
Ensures that aisles are free of potential hazards
Reports unsafe conditions to management
Monitors equipment and promptly reports any safety or maintenance concerns to supervisors
Always wears protective & safety equipment according to company policies and procedures
Maintains required hazardous materials, forklift, and other internal and external certifications
Other duties as assigned
SPECIAL KNOWLEDGE, SKILLS, ABILITIES
Strong interpersonal and customer service skills
Basic computer skills
