Walk-In Customer Care Representative Spanish
Location: On-Site 236 MAIN ST, PATERSON NJ
The Walk-In Customer Care Representative is responsible for handling all walk-In Customers by responding to inquiries for all lines of business.
How you will make an impact:
- Receives and verifies premium payments.
- Assists customers with information required to make decisions on health care coverage that best meets their needs by explaining benefits and rates for all policies. Researches and responds to walk-In Customer concerns.
- Accepts premium payments and prepares written receipts.
- Assists customers in the selection of health care coverage that best suits their needs. Assist customers in making policy change decisions that result in retained business.
- Identify complex and unusual inquiries that may cause problems; document and submit problem reports for resolution; tracks trends and problems that directly impact company performance.
- Provide feedback to appropriate areas to improve service.
- Acts as liaison between customer and operating units.
- Assists with research of executive inquiries.
- Requires in-depth knowledge of all lines of business and products sold by the company as well as policies and procedures that apply to membership, claims processing.
Minimum Requirements:
- Requires HS diploma or equivalent and a minimum of 5 years of operations or customer service experience; or any combination of education and experience which would provide an equivalent background.
- Requires a license to sell life and health insurance.
- Bi-lingual - Spanish required.
Preferred Skills, Capabilities and Experiences:
- Prior sales experience preferred.
Job Type: Full-time
Pay: $21.09 - $26.36 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Experience level:
- 1 year
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- No weekends
Work setting:
- Office
Ability to Relocate:
- Paterson, NJ 07505: Relocate before starting work (Required)
Work Location: In person