VSAT/Vessel Support

This role entails the implementation and support of Very Small Aperture Terminals (VSAT) alongside troubleshooting, maintenance, and project work related to Telecoms, Radio (VHF/UHF/Microwave), Vessel IT and Communications systems. A key part of the role is providing direct, 1st & 2nd level support at various office locations globally.

Responsibilities and Duties

• Provide prompt support and efficient problem resolutions for both marine and land-based user issues, with a focus on hardware, operating systems, networks, vessel communications systems, and corporate applications.

• Work directly or remotely with IT users and administrators across different time zones in various locations, including Europe, Asia, Africa, North & South America.

• Maintain accountability and efficient use of a ticketing system.

• Offer support, both on-site and remotely, to the offshore and onshore fleet, involving international travel.

• Troubleshoot hardware and software issues either remotely, by phone or in person.

• Carry out maintenance, installation, and project work related to vessel communication and IT equipment, with a particular focus on:

o VSAT (KVH) (Cobham)

o KVH media servers onboard

o Captive Portal servers onboard

o Vessel IT

 Computers - Windows 10/11, MS Office, PC hardware/software

 Networking – Switches, VoIP and Wireless Access Points

 Windows Servers 2016/2019

• Aid with the troubleshooting and support of auxiliary systems, like GMDSS SAT C equipment, Global Positioning Equipment (DGPS), and Dynamic Positioning Equipment, as necessary.

• Perform repair, installation, and upkeep of vessel computers and associated software.

• Handle ECDIS installation and configuration.

• Regularly update and configure software as well as vessel files.

• Continuously monitor communication equipment and IT systems to minimize downtime.

• Oversee cost management of vessel communication and IT systems.

• Collaborate with other IT groups in the development and implementation of vessel standards.

• Record and catalog vessel communication and IT systems and configurations.

• Ensure compliance with Corporate IT policies among all users and systems, reporting any non-conformities, including software licensing and security issues.

• Provide backup and support to other members of the corporate IT group as needed.

• Manage relationships with local external vendors and suppliers as required.

Qualifications and Experience

• Extensive experience in maintaining industrial communication systems, preferably within a Marine environment.

• Degree in Electronics or IT or equal work experience

• Knowledge and experience with IP based networks and related hardware.

• Proficiency in Windows OS, PC hardware and software, and MS Office.

• Prior experience working with third-party vendors.

• Exceptional problem-solving skills.

• Excellent command of English, both verbally and in writing.

• Ability to clearly communicate technical concepts to both technical and non-technical audiences.

• Offshore Medical and Survival Certificates.

• Experience in maritime electronics service.

• Previous qualifications/experience in the offshore sector will be considered an advantage.

Very Small Aperture Terminal (VSAT), IP - Internet Protocol, Satellite communications, Global Navigation Satellite System