Address
Form of workWhat your impact will be:
- Ensure performance against measurable goals for the professional services team in line with division growth and profitability targets.
- Regular monitoring & measuring of the priorities, providing coaching and guidance to team members as required.
- Collaborate with your peers to maximize the effectiveness of the business as a whole; this includes but it’s not limited to:
- Support the sales cycle to by collaborating regarding needs of the prospective client and the fit in the BU.
- Develop and support the Customer Success structure by delivering satisfied customers.
- Communicating with the R&D team to ensure effective application of requests.
- Relentlessly innovate and evolve our implementation strategy to increase the efficiency and flexibility of our implementation services, ensuring we provide a repeatable implementation experience and delight our customers.
- Provide proactive customer follow-up, communication & issue management through regular client meetings and check-ins, ensuring contractual obligations are met, risks are mitigated, and a high level of customer satisfaction is maintained.
- Drive, coach and develop a motivated team of service professionals, building the necessary knowledge, skills, and capabilities to execute our business strategies and maintain the highest level of customer satisfaction and profitability.
- Create a work environment that promotes learning, diversity, sharing, and trust. Build a recognition system that accurately rewards the behaviors that best serve our customers and celebrates wins.
- Develop operations-related plans, budgets, policies, and procedures to achieve customer satisfaction and revenue targets.
- Present financial, project, and customer satisfaction-related presentations to senior management. Will assist in the BU strategy, planning and execution at an Executive level.
- Perform other duties and projects as assigned.
- Provide expert financial acumen and coaching to the BU
- Act as an agent of change within the business unit and with customers
- Conduct quarterly meetings with back office clients’ executives to review service level expectations and business overview.
- Responsible for managing staff to ensure a high level of customer satisfaction is maintained.
- Identifying, improving, and standardizing processes for service delivery to both back office and support customers.
- Ensure that established control procedures are in place and identify control risks
- Will have P&L / OPEX control and planning responsibility across functional groups
- Financial responsibility for the group including forecasting & recognition of Maintenance Revenue, Services Revenue, 3rd Party Revenue & Departmental Costs.
- Set, meet and monitor departmental goals to drive optimal performance.
- Regular process review to improve efficiencies wherever possible
- Travel on occasion, primarily Customer Service Visits, Corporate Conferences and/or Trade Shows.
- Actively manage personnel issues including, but not limited to, hiring, preparation and delivery of mid-year and year-end staff performance evaluations, development of employee performance action plans, administration of corrective action and termination of underperforming staff, if necessary
What will make you stand out:
- General management experience in a corporate structure.
- Experience in the Healthcare or Dental Sector
- Bachelor’s degree or equivalent experience, preferably in a business discipline.
- Excellent analytical, research and problem solving skills
- Full ownership of work
- Desire to take initiative
- Strong attention to detail
- Advanced knowledge of MS Excel
- Strong communication and people skills
What we can offer:
- Comprehensive Medical, Dental and Vision
- 3 weeks vacation and 5 personal days
- Full range of employee benefits 401(k), Health Insurance (medical, dental, vision, life, short and long-term disability, AD&D)
- Lifestyle rewards
- Remote work options
About us:
Founded in 1961, First Pacific Corporation (FPC) is a recognized leader in the Dental Services Industry, providing financial and practice management solutions to dental practices for over 50 years. (Rebranded to Resolv Dental in 2022) Our dental industry experience and expertise in patient billing, insurance claims management, and dental practice Consulting, enables our dental clients to focus on providing high quality services to their patients and growing their practice. FPC provides professional and cost-effective Revenue Cycle Services that improve the financial strength and efficiency of a dental practice. By utilizing our suite of financial and Revenue Cycle Services, and Insurance Claims Management, dental professionals are able achieve their production, revenue, and profitability goals while focusing on dentistry and the care of their patients. The services provided by FPC along with its business expertise and financial strength create the foundation to build a thriving dental practice that enables the dental staff to focus on the specific activities that will grow their dental practice and enhance the patient experience.
This role may occasionally come into contact with Protected Health Information, Personal Identifiable Information or Privacy Records, and it is essential that all employees adhere to confidentiality requirements as outlined in the Employee Handbook and Harris’ Security and Privacy policies, as well as apply the concepts learned in the annual Security Awareness training.
